Alan Bollas
Ramp Agent
Los Angeles
Summary
Dynamic professional with extensive experience in ground support and passenger assistance, notably with United Airlines. Excelled in baggage management and safety procedures, enhancing operational efficiency and reducing turnaround times. Skilled in heavy lifting and effective communication, demonstrating adaptability and a results-driven approach. Proven track record of improving customer satisfaction and handling cargo with precision.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Ramp Service Employee
United Airlines
09.2023 - 03.2024
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Guided aircraft into and out of parking positions using hand signals.
- Connected electrical power unit and hoses to aircraft.
- Checked cargo and baggage for security to meet TSA regulations.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Transferred luggage from aircraft to collection areas safely using [Type] equipment.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Package Handler
FedEx Express
02.2023 - 08.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Helped train new employees in safe practices and warehouse procedures.
Guest Advocate
Target
11.2022 - 01.2023
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Promoted special events or promotions within the store to increase revenue generation opportunities for the business.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Photographer
Disneyland Resort
05.2022 - 10.2022
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Busser
The Cheesecake Factory Restaurant
03.2022 - 10.2022
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Host
Knotts Berry Farm
02.2020 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
Bachelor of Science - Cell Molecular Biology
California State University Dominguez Hills
Carson05.2025
Skills
- Ground Support Services
- Passenger Assistance
- Baggage tag checks
- Load Planning Communication
- Problem-Solving
- Loading and unloading
- Cargo Handling
- Live Cargo Handling
- Dependable and Responsible
- Ramp service
- Baggage Service Collaboration
- Baggage Management
- Safety Procedures
- Security awareness
- Baggage handling
- Hazardous Materials Handling
- Aircraft Safety Checks
- Inclement Weather Tolerance
- Equipment Inspection
- Freight Handling
- Heavy Lifting
- Flexible Schedule
- Pushback and towing
- Hazardous Materials
- Vehicle operation
- Adherence to Policies
- Time Management
- Problem-solving abilities
- Willing to Learn
- Adaptability and Flexibility
- Effective Communication
- Material Handling
Timeline
Ramp Service Employee
United Airlines
09.2023 - 03.2024
Package Handler
FedEx Express
02.2023 - 08.2023
Guest Advocate
Target
11.2022 - 01.2023
Photographer
Disneyland Resort
05.2022 - 10.2022
Busser
The Cheesecake Factory Restaurant
03.2022 - 10.2022
Host
Knotts Berry Farm
02.2020 - 01.2022
Bachelor of Science - Cell Molecular Biology
California State University Dominguez Hills
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