Kristi March
Boise,ID
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated team player skilled at mediation and conflict resolution.
Overview
14
14
years of professional experience
Work History
Developmental Support Worker
Community Connections, Inc.
03.2023 - Current
- Guided developmentally disabled adults through customized day programs.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
Manager
The Balcony Club
08.2019 - 11.2022
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Office Manager
The Balcony Club
11.2016 - 08.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Substitute Teacher
Lakenheath Elementary School
11.2011 - 05.2014
- Upheld classroom routines to support student environments and maintain consistent schedules
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Manager
Aguirre Pest And Lawn
02.2009 - 04.2011
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Coordinated special projects and managed schedules
- Managed office operations while scheduling appointments.
Education
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Hooksett, NH04.2018
Skills
- Attendee Relations
- Constructive Feedback
- Monetary Transactions
- Scheduling
- Staff Leadership
- Vendor Coordination
Timeline
Developmental Support Worker
Community Connections, Inc.
03.2023 - Current
Manager
The Balcony Club
08.2019 - 11.2022
Office Manager
The Balcony Club
11.2016 - 08.2019
Substitute Teacher
Lakenheath Elementary School
11.2011 - 05.2014
Office Manager
Aguirre Pest And Lawn
02.2009 - 04.2011
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
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