Summary
Overview
Work History
Education
Skills
Interests
Languages
CUST
Timeline
Generic

Dewi Hendayani

Client Services Officer
Komp. Jatibening II Jl. Limau III  No. 29 Pd. Gede - Bekasi Jawa Barat 17412

Summary

Currently in Securities Services as Custody Product Manager - Citi Indonesia Securities Services.

Bringing up my knowledge and experience in Operations team, this current role provide a chance to expand my exposure in Securities Services by learning about custody products and business.

I am determined and result-oriented person and able to work well under pressure. I can work individually as well as in the team.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work History

Custody Product Manager

Citi Indonesia - Securities Services
04.2021 - Current

As Custody Product Manager, am now handling custody products and services for Securities Services clients. I am also engage with Regulatory and SRO agencies and other participants for custody product development.

<p>Client Services Officer<br /></p> <p></p>

Citi Indonesia - Securities Services Operations
10.2013 - 04.2021

I am part of team member of Client Services Unit at Securities Services Operations Citi Indonesia, handling foreign clients which have securities investment in Indonesia. Some of our clients are leading investment banks such as Citigroup Global Market, Goldman Sachs, Brown Brothers Harriman, Nomura International, Clearstream Banking Luxembourg - Singapore Branch and several others international investment banks.

My main responsibilities are, not limited to, handling clients' inquiries related to their investments in Indonesia, preparing and monitoring clients’ securities transactions, preparing and monitoring clients’ securities accounts in Indonesia Central Securities Depository and monitoring clients' cash management.

My current managerial level is Assistant Vice President.

<p>Cash & FX Settlement Officer</p>

Deutsche Bank AG Asia Jakarta - Trust & Securities Operations
11.2008 - 09.2013

I was Cash & FX Settlement Officer in Cash Settlement Unit focusing in FX and cash processing for both local and foreign clients.

This was included, not limited to, FX processing (including FX booking on behalf of clients and FX executions), FX documentation to comply with Central Bank regulation, FX reporting for foreign clients, payment processing (payment execution for SKN and RTGS and also internal fund transfer for custody clients) and cash reporting for foreign clients.

During my tenure with Deutsche Bank, I was involved in several system enhancement projects for core custody system to support our daily activities and to deliver our client needs.

My last managerial level was Analyst.

<p>Settlement Officer</p>

Citi Indonesia - Securities and Fund Services Operations
05.2006 - 10.2008

I was a Settlement Officer handling securities settlement for all custody and fund administration clients for equities, fixed income, time deposit and money market in Bank Indonesia's securities settlement system and Indonesia Central Securities Depository (KSEI) settlement system and account management Citi's internal custody system, Bank Indonesia and KSEI systems.

I also involved in several system enhancement projects for core custody system and custody support systems with local and regional IT teams to enhance the systems capabilities to improve settlement process and support our clients' and regulators' requirement.

My last managerial level was Assistant Manager.

<p>Fund Services Officer</p>

Citigroup Indonesia - Global Securities and Fund Services
01.2005 - 04.2006

I was a Team Leader for group of 4 officers to handle transfer agency and tax reporting with main responsibility to process unit registry for mutual funds managed by Citibank Indonesia and preparing tax reporting for all the mutual funds including tax reporting for mutual funds' bonds transactions.

<p>Fund Accounting Officer</p>

Custody & Clearing Advisory Operations, ABN Amro Bank N.V. Jakarta
07.2000 - 12.2004

I started as Outsourcing Staff for Fund Administration in Custody and Clearing Advisory Operations in ABN Amro Bank – Jakarta and become full-time permanent employee in March 2003 with main responsibility to prepare Net Asset Value reports, consist of Balance Sheet, Income Statement, Porfolio Report and Interest Calculaton Report to Fund Managers for mutual funds under management of ABN Amro.

As Fund Administration Officer, I also involved in a project to set-up fund administration system, an automated system that streamline fund administration and transfer agency process for effective processing.

My last position was Team Leader for Transfer Agency Services and Tax Reporting

Education

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STIE Perbanas (Perbanas School of Economics) Jakarta
08.1995 - 05.2000

Skills

    English, writing and speaking

    Computer, MS Office programs and internet

    Client Services

    SWIFT Messaging for Securities Settlement, Reconciliation and Cash

    Custodial Services

Interests

Languages

CUST

Projects 

ABN Amro Bank - Custody and Clearing Advisory Operations

  • Fund Management System (FMS) set-up

Citi Indonesia – Securities and Fund Services Operations

  • Mutual Fund Unit Holders migration for Central Bank (Bank Indonesia) Reporting for Securities and Fund Services Operations – 

     Indonesia Branch

  • Regional MQ Link SECORE – CDI (Inbound – Outbound) Activation for Indonesia Branch

  • CDI LHBU Report set – up for Central Bank (Bank Indonesia) Reporting for Securities and Fund Services Ops – Indonesia Branch

  • CDI – Citisafe Migration for Indonesia Branch

  • CDI. Net Implementation for SFS Ops Indonesia Branch

Deutsche Bank AG Asia Jakarta

  • FX Processing Enhancement in dbTrader – Custody Core System



Extra-curricular Activities

  • Business Assistant & English Interpreter Ehsal Export Research Indonesie in Jakarta with Ehsal Belgium, Sep - Oct 1999
  • Business Assistant & English Interpreter Ehsal Export Research Indonesie in Jakarta with Ehsal Belgium, Sep - Oct 1998


Timeline

Custody Product Manager

Citi Indonesia - Securities Services
04.2021 - Current

<p>Client Services Officer<br /></p> <p></p>

Citi Indonesia - Securities Services Operations
10.2013 - 04.2021

<p>Cash & FX Settlement Officer</p>

Deutsche Bank AG Asia Jakarta - Trust & Securities Operations
11.2008 - 09.2013

<p>Settlement Officer</p>

Citi Indonesia - Securities and Fund Services Operations
05.2006 - 10.2008

<p>Fund Services Officer</p>

Citigroup Indonesia - Global Securities and Fund Services
01.2005 - 04.2006

<p>Fund Accounting Officer</p>

Custody & Clearing Advisory Operations, ABN Amro Bank N.V. Jakarta
07.2000 - 12.2004

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STIE Perbanas (Perbanas School of Economics) Jakarta
08.1995 - 05.2000
Dewi HendayaniClient Services Officer