Boedi Satrio
Sales Management, Business Leader, Telco Enthusiast And IT Profesionals
Jakarta
Summary
Talented Account Director offering 15 over years of Telco experience. Focused on providing first-rate support to valuable accounts. Excellent planning and decision making abilities with a creative eye for detail.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Sales and Account Director
Enhancesys Innovations Limited
Jakarta
03.2021 - Current
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Oversaw team of 8 professionals handling Upsell, Project delivery and Operations for Indonesian Telco accounts.
- Identified opportunities for growth within country territory and in the region to reach sales goal.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Sales Director
Cuscapi Berhad MY
Jakarta
11.2019 - 01.2021
- Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Develop business plan and sales strategy to achieve sales goals and company profitability
- Drive business meetings and responsible to present information and analysis on project performance.
- Worked with clients to increase knowledge of Product Portfolio and business needs.
Senior Account Director
Nokia
Jakarta
01.2018 - 01.2019
- Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Identified new leads and grew network thru meeting with various department of customer organization and researching potential business relationships.
- Liaised between account holders and representatives to resolve issues and maintain satisfaction of over various Telco customers.
Country Manager
Comptel Corporation
Jakarta
05.2010 - 01.2018
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
Account Director
Acision Indonesia
Jakarta
07.2007 - 09.2009
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Managing several accounts with passion to make sure the service level is high as customer expectation.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and making sure project delivery is always ahead of schedules.
Business Development Director
LogicaCMG Indonesia
Jakarta
01.2005 - 06.2007
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
- Analyzed market trends and customer needs to identify new business development opportunities.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Operation Manager
LogicaCMG Indonesia
Jakarta
01.2004 - 01.2005
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Service Manager
LogicaCMG Indonesia
Jakarta
09.2003 - 01.2004
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Technical Consultant
Logica Scotland
Aberdeen
09.2001 - 07.2003
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Organized system operating procedures to strengthen controls.
- Enhanced and reconstructed computer systems to increase efficiency.
- Assessed business requirements to create focused solutions.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Developer Consultant
Logica Indonesia
Jakarta
03.2000 - 06.2001
- Assisted with technical design and development.
- Collaborated with client and third parties to develop technical solutions that supported business processes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested functional compliance of company products.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Developer Support Engineer
Logica BV
Roterdam
09.1998 - 11.1999
- Tuned systems to boost performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
- Designed, developed, modified and debugged programs.
Education
Master of Science - Informatics
Delft University of Technology
Delft 09.1991 - 06.1998
Skills
Account planning and management
Sales and Use Tax Invoices
Product and service sales
Account management and updating
Sales tools and techniques
Timeline
Sales and Account Director
Enhancesys Innovations Limited
03.2021 - Current
Sales Director
Cuscapi Berhad MY
11.2019 - 01.2021
Senior Account Director
Nokia
01.2018 - 01.2019
Country Manager
Comptel Corporation
05.2010 - 01.2018
Account Director
Acision Indonesia
07.2007 - 09.2009
Business Development Director
LogicaCMG Indonesia
01.2005 - 06.2007
Operation Manager
LogicaCMG Indonesia
01.2004 - 01.2005
Service Manager
LogicaCMG Indonesia
09.2003 - 01.2004
Technical Consultant
Logica Scotland
09.2001 - 07.2003
Developer Consultant
Logica Indonesia
03.2000 - 06.2001
Developer Support Engineer
Logica BV
09.1998 - 11.1999
Master of Science - Informatics
Delft University of Technology
09.1991 - 06.1998