Marketing
I GUSTI AYU PUSPASARI
Spa Manager
Klungkung
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Spa Manager
Spring Spa (PT Island Life Indonesia)
05.2022 - 08.2024
- Maintain and ensuring spa utilities meet corporate standards and operating procedures.
- Collaborated with employees and CEO to ensure the delivery of efficient, high-quality service.
- Managed inventory, placed orders, balanced money drawer, opening/closing procedures, informed clients of new products and upgraded services
- Respond to customer requiries or complaints.
- Implement policies, procedures, goals, and objectives as directed by senior management.
- Motivate, support, and supervise employees.
- Direct costumer service and support.
- Recruited talented spa staff to deliver varied treatments to exceptionally high standards.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Spa Manager
Lembongan Beach Club Resort & Spa
04.2016 - 04.2020
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Managed inventory control, reducing waste and lowering product costs.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
- Developed and oversaw training programs for staff, leading to enhanced service quality and customer experience.
- Managed budget effectively, allocating funds to areas with highest return on investment.
Spa Supervisor
Kohinoor Asiana Hotel
10.2013 - 02.2016
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Implemented effective marketing strategies to attract new clients and retain existing ones, resulting in increased bookings and repeat business.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Recorded product sales into spa's weekly income report.
- Led spa tours for new members to familiarize guests with services provided.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Spa Therapist
Kohinoor Asiana Hotel
10.2012 - 10.2013
- Perform massage therapies daily.
- Provide clients with knowledge of different available massages and suggest appropriate massage therapies for individual clients.
- Explain massage procedure and provide information about oils and creams used during the treatment.
- Prepare massage room for the guest ensuring cleanliness and safety.
- Maintain clients record and including demographic information medical histories and appointment.
Spa Therapist
Villa Kayu Raja
06.2011 - 06.2012
- Ensured area was clean, sanitized and well stocked
- Consulted with clients to assist needs and problem areas
- Maintained equipment and notified management of needed repairs
- Perform one-on-one massage therapies daily.
Education
No Degree - Senior High School
SMA Negeri 8 Kota Bogor
Bogor, BT 04.2001 -
Skills
Customer Feedback
Staff Management
Team Leadership
Budget Administration
Client service management
Spa operations
Hygiene standards
Teamwork and Collaboration
Problem-Solving
Decision-Making
Interests
Social activities
Volunteering
Timeline
Spa Manager
Spring Spa (PT Island Life Indonesia)
05.2022 - 08.2024
Spa Manager
Lembongan Beach Club Resort & Spa
04.2016 - 04.2020
Spa Supervisor
Kohinoor Asiana Hotel
10.2013 - 02.2016
Spa Therapist
Kohinoor Asiana Hotel
10.2012 - 10.2013
Spa Therapist
Villa Kayu Raja
06.2011 - 06.2012
No Degree - Senior High School
SMA Negeri 8 Kota Bogor
04.2001 -
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