Theresia Benita Christianti
E-Commerce Relation
Kota Tangerang Selatan,Banten
Summary
Experienced E-Commerce Relation Officer with over three years of experience in express delivery industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
E-Commerce Relation Staff
PT. Global Jet Express
Jakarta Utara, DKI Jakarta
08.2013 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Customer Service Officer
PT. Bank UOB Indonesia
Jakarta Pusat, DKI Jakarta
03.2017 - 08.2018
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Established and accurately prepared customers accounts to complete new purchases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Political Sciences - International Relations
Brawijaya University
Malang 07.2011 - 12.2016
Skills
Relationship building skills
Timeline
Customer Service Officer
PT. Bank UOB Indonesia
03.2017 - 08.2018
E-Commerce Relation Staff
PT. Global Jet Express
08.2013 - Current
Bachelor of Political Sciences - International Relations
Brawijaya University
07.2011 - 12.2016
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