Wahyudi Sofiyan
IT Helpdesk Support Mitra DMS For Mondelez Indonesia
South Tangerang,Indonesia
Summary
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Experienced IT Helpdesk Support with over 6 years of experience in FMCG. Excellent reputation for resolving problems and improving customer satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Someone who can quickly learn new skills and adapt to new things.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT Helpdesk Support Mitra DMS Mondelez Indonesia
Panduin.id
South Jakarta, Indonesia
01.2021 - Current
- Identified issues, analyzed information and provided solutions to problems from distributors of Mondelez Indonesia.
- Escalation of tickets to L2 Support.
- Assisting in data changes submitted by mondelez indonesia distributors
- Provide training to admin and ASS about DMS Mitra Application
- Monitoring integration data between Motorist Maps app and DMS Mitra app
IT Helpdesk Support WISE App
IndoHR
South Jakarta, Indonesia
02.2019 - 12.2020
- Identified issues, analyzed information and provided solutions to problems.
- Monitoring integration between Wise app and Scylla app for Customer Order
- Resolved issues on use Wise app
- Escalating ticket to L2 Support
IT Helpdesk Support and Tester of Scylla App
Pratesis
South Jakarta, Indonesia
06.2017 - 02.2019
- Collaborated with Developer Scylla to tester updated Scylla apps and Scylla Mobile
- Resolved issues from Distributors of Scylla
- Escalating tiket to Developer
- Created and Restored database of Scylla in Distributors
- Implement a new program that will be used client.
ERP Analyst and Tester of Pronto App
Pratesis
South Jakarta, Indonesia
07.2016 - 06.2017
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Coordinated data conversion with internal and customer resources.
- Resolved issues about Pronto App
Implementation &Support Leveredge App of Unilever
Pratesis
South Jakarta, Indonesia
11.2014 - 06.2016
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Implemented training of Leveredge App at distributors of Unilever Indonesia and collaborating with senior leaders.
- Run a query to upload and delete the database
- Escalating ticket to L1 support and solved the issues
Education
Bachelor Degree - Sharia Economics
UIN Syarif Hidayatullah Jakarta
South Tangerang 08.2010 - 11.2014
Skills
Microsoft office
IT support
MySQL
Support Documentation Composition
Timeline
IT Helpdesk Support Mitra DMS Mondelez Indonesia
Panduin.id
01.2021 - Current
IT Helpdesk Support WISE App
IndoHR
02.2019 - 12.2020
IT Helpdesk Support and Tester of Scylla App
Pratesis
06.2017 - 02.2019
ERP Analyst and Tester of Pronto App
Pratesis
07.2016 - 06.2017
Implementation &Support Leveredge App of Unilever
Pratesis
11.2014 - 06.2016
Bachelor Degree - Sharia Economics
UIN Syarif Hidayatullah Jakarta
08.2010 - 11.2014