Rahel Purnama

Work History

Febylous Bali Nanny Care & Babysitting

05.2023 - Current

Assisted with light housekeeping duties as well as running errands.
Prepared meals and snacks for children based on dietary guidelines.
Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Supported children in play activities, meals, and snacks, hygiene and socialization.
Administered basic first-aid and medication in emergency situations.

Sari Pacific Hotel

02.2022 - 02.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Hotel Sari Pacific Jakarta

02.2021 - 02.2022

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Hotel Mulia Senayan

01.2020 - 12.2020

Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

8 Brew Coffee Shop

04.2019 - 12.2019

Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
Cleaned counters, machines, utensils, and seating areas daily.

Amuz Gourmet Restaurant

03.2018 - 02.2019

Prepared food orders to support waitstaff and other team members.
Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.