Jason Caputo
Twin Falls
Summary
Reliable and professional sales associate with extensive experience in inventory management and team collaboration. Skilled in efficiently processing transactions and resolving customer inquiries, contributing to enhanced service delivery and increased customer satisfaction.
Overview
11
11
years of professional experience
Work History
Counter Salesperson
Standard Plumbing Supply - Daho
Twin Falls, ID
10.2024 - Current
- Assisted customers in selecting plumbing supplies, ensuring accurate product recommendations.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Maintained inventory levels by restocking shelves and organizing displays effectively.
- Collaborated with team members to resolve customer inquiries and enhance service delivery.
- Educated customers on product features, benefits, and usage for informed purchasing decisions.
- Ensured cleanliness and organization of sales floor to create a welcoming shopping environment.
- Handled special orders and custom requests, streamlining the order fulfillment process.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Collaborated with management to develop promotional strategies and special offers to drive sales growth.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Answered telephone calls to offer information and promote business products.
Armored Service Technician
Loomis Armored US
Jerome, ID
05.2021 - 10.2025
- Conducted routine maintenance and repairs on armored vehicles to ensure operational efficiency.
- Implemented safety protocols during vehicle inspections to minimize risks and enhance team safety.
- Trained junior technicians on equipment handling and maintenance best practices, fostering knowledge transfer.
- Diagnosed mechanical issues using advanced diagnostic tools, increasing repair turnaround time.
- Mentored new hires in technical skills and company procedures, enhancing team competency and confidence.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Ensured timely deliveries by planning efficient routes and adhering to strict schedules.
- Provided support to team members during high-stress situations, demonstrating effective problem-solving skills and teamwork capabilities.
- Enhanced employee safety through regular training sessions on proper lifting techniques and equipment usage.
- Provided exceptional customer service by addressing concerns promptly and professionally during cash pickups or deliveries.
- Reduced risk of theft by following strict protocols for loading, unloading, and transporting valuables.
- Balanced and loaded ATM machines along route.
- Loaded and carried bags of cash, coins and other valuables into and from armored van.
- Demonstrated vigilance in monitoring surroundings during stops, maintaining a safe environment for clients and colleagues alike.
- Developed strong rapport with clients through consistent professionalism, reliability, and attention to detail during money-handling tasks.
- Managed inventory of supplies necessary for daily operations such as bags, seals, labels, and uniforms while keeping within budget constraints.
- Increased efficiency by effectively using technology such as GPS devices, two-way radios, mobile phones, or other communication tools relevant to the role.
- Improved security measures by conducting thorough vehicle inspections and maintaining detailed logs.
- Conducted comprehensive audits of vaults, ensuring accuracy in inventory counts and compliance with regulations.
- Guarded bags of money and valuables during receipt and transfer to banks and other facilities.
Courier
Federal Express
Twin Falls, ID
11.2015 - 06.2021
- Managed timely delivery of packages across designated routes, ensuring adherence to schedules and customer satisfaction.
- Operated and maintained delivery vehicles, conducting regular inspections for safety and efficiency.
- Coordinated with dispatch teams to optimize routes and improve delivery times using GPS technology.
- Trained new couriers on operational protocols, enhancing team performance and service quality.
- Implemented best practices for package handling, reducing damage incidents during transit.
- Monitored inventory levels of shipping materials, ensuring availability for daily operations.
- Collaborated with customer service to resolve delivery issues promptly, maintaining positive client relationships.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Increased delivery capacity by organizing packages effectively in vehicle.
Education
High School Diploma -
Kimberly High School
Kimberly, ID05-2008
Skills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Reliable and responsible
- Reliability
- Adaptable and flexible
- Goal driven
- Product knowledge
- Professionalism
- Basic mathematics
- Stock replenishment
- Ability to lift 40 pounds
- Inventory management
- Telephone etiquette
- Merchandising and display
- Store maintenance
- Sales expertise
Timeline
Counter Salesperson
Standard Plumbing Supply - Daho
10.2024 - Current
Armored Service Technician
Loomis Armored US
05.2021 - 10.2025
Courier
Federal Express
11.2015 - 06.2021
High School Diploma -
Kimberly High School