Mahdy Arief Mulyono
Product Manager
Garden City Estate, Bandung,Jawa Barat
Summary
Im a critical thinker, and a good leader, have a working principle is processed oriented, in technology industries i have been handle up to 5 project in last 3 year.
Most of projects i work on are application development projects, which is im in charge from requirement gathering until product development and product release.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Information Technology Product Manager
Parentina
Bandung, Indonesia
03.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Supervised work of contracted employees to keep on task for timely completion.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Increased customer satisfaction by resolving Course Content & Website Speed Load issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-day-day duties accurately and efficiently.
- Delivered Content Course to customer locations within specific timeframes.
- Oversaw daily operations to ensure high levels of productivity.
Lead of Content Management
Nusantech Academy
Jakarta, Indonesia
04.2020 - 02.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Onboarded new temps by entering into Jira and setting up in time clock.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked closely with Marketing Team & Developer to maintain optimum levels of communication to effectively and efficiently complete projects.
- Oversaw daily operations to ensure high levels of productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Information Technology Project Manager
Nusantech
Jakarta, Indonesia
11.2019 - 04.2020
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Communicated regularly with customers concerning data exchange and technology integration.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Investigated and corrected or escalated project problems.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Closely collaborated with project members to identify and quickly address problems.
- Managed minimum of 3 projects each year while maintaining adherence to budget, schedule and scope requirements.
Information Technology Consultant
Transforma Rekayasa dan Solusi
Bandung, Indonesia
04.2017 - 10.2019
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Led functional and technical support for implementation of software applications and enhancements.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
Junior Information Technology Consultant
Transforma Rekayasa dan Solusi
Jakarta, Indonesia
08.2016 - 04.2017
- Resolved problems, improved operations and provided exceptional service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Junior Information Technology Auditor
Telkom Indonesia
Bandung, Indonesia
08.2016 - 03.2017
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-day-day duties accurately and efficiently.
Junior Social Media Analyst
NoLimit Indonesia
Bandung, Indonesia
08.2015 - 07.2016
- Creating reporting of social media branding and campaign progress
- Day to day to filtering good and bad response of social media branding
- Research for popular topic in brand conversation
Education
Bachelor of Science - Computer Science And Programming
Telkom University
Bandung 06.2011 - 08.2015
Skills
Product Research and Development
Information gathering
Problem-Solving
Leadership
Collaboration
Certification
Certified Associate In Skillfront Scrum Fundamentals (CASF)
Timeline
Certified Associate In Skillfront Scrum Fundamentals (CASF)
04-2021
Information Technology Product Manager
Parentina
03.2021 - Current
Scrum Foundation Professional Certificate (SFPC)
06-2020
Lead of Content Management
Nusantech Academy
04.2020 - 02.2021
Scrum Fundamentals Certified
02-2020
Information Technology Project Manager
Nusantech
11.2019 - 04.2020
Information Technology Consultant
Transforma Rekayasa dan Solusi
04.2017 - 10.2019
Junior Information Technology Consultant
Transforma Rekayasa dan Solusi
08.2016 - 04.2017
Junior Information Technology Auditor
Telkom Indonesia
08.2016 - 03.2017
Junior Social Media Analyst
NoLimit Indonesia
08.2015 - 07.2016
PMI-CAPM (Project Management)
08-2015
Bachelor of Science - Computer Science And Programming
Telkom University
06.2011 - 08.2015