Esi Damayati

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Recruitment and Selection:

Posting job openings, screening resumes, conducting interviews, administering assessments, and facilitating the hiring process.

• Onboarding:

Welcoming new employees, providing company orientation, setting up necessary accounts, and ensuring smooth integration into the role.

• Employee Data Management:

Maintaining accurate employee records, including personal details, employment history, performance evaluations, and leave records.

• Performance Management:

Conducting performance reviews, setting goals, providing feedback, and identifying development needs for employees.

• Training and Development:

Organizing and delivering training programs, identifying training needs, and managing employee career development.

• Compensation and Benefits:

Processing payroll, administering benefits packages, and ensuring compliance with salary regulations.

• Employee Relations:

Addressing employee concerns, resolving conflicts, and maintaining positive employee relations.

• Policy Implementation:

Enforcing company policies and procedures related to employee conduct, attendance, and leaves.

• Compliance Management:

Ensuring adherence to labor laws and regulations, including maintaining required documentation. job openings, screening resumes, conducting interviews, administering assessments, and facilitating the hiring process.

• Onboarding:

Welcoming new employees, providing company orientation, setting up necessary accounts, and ensuring smooth integration into the role.

• Employee Data Management:

Maintaining accurate employee records, including personal details, employment history, performance evaluations, and leave records.

• Performance Management:

Conducting performance reviews, setting goals, providing feedback, and identifying development needs for employees.

• Training and Development:

Organizing and delivering training programs, identifying training needs, and managing employee career development.

• Compensation and Benefits:

Processing payroll, administering benefits packages, and ensuring compliance with salary regulations.

• Employee Relations:

Addressing employee concerns, resolving conflicts, and maintaining positive employee relations.

• Policy Implementation:

Enforcing company policies and procedures related to employee conduct, attendance, and leaves.

• Compliance Management:

Ensuring adherence to labor laws and regulations, including maintaining required documentation.