Microsoft office
Wendra Lios
Customer Relation
Jakarta,JK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Personalized Customer Service Supervisor with a background in effective leadership and excellent customer service. Facilitate effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Demonstrate customer service skills and strategy to maintain customer.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Supervisor
PT GRAHA FII
Jakarta , Indonesia
2018.12 - Current
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Marketing Manager
PT VARP INTERNATIONAL
Singapore & Macau , Singapore and China
2017.11 - 2018.12
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Researched information on [Place] to provide accurate, detailed tours.
- Built personal relationships with guests to promote positive experiences.
- Improved operations through consistent hard work and dedication.
- Provided information through narratives on various sites throughout [City] area, relaying little-known stories to provide interest.
Accounting Officer
Restorant
Jakarta , Indonesia
2015.02 - 2017.10
- Prepared monthly reports for payment and account reconciliations and financial statements.
- Mitigated accounting risks through identification and improvement of process inefficiencies.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Gathered financial information, prepared documents, and closed books.
- Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Education
Bachelor of Science - SYSTEM INFORMATION
UNIVERSITAS BUNDA MULIA
JAKARTA 2010.06 - 2015.03
Skills
CRM
Additional Information
I am a hardworking and responsible person, loyalty to the company is important to me, because with high loyalty I am sure that I will build a bigger company. Honesty and sincerity are also valuable things that I maintain in my work.
Software
Photo shop
Banking
Timeline
Customer Service Supervisor
PT GRAHA FII
2018.12 - Current
Marketing Manager
PT VARP INTERNATIONAL
2017.11 - 2018.12
Accounting Officer
Restorant
2015.02 - 2017.10
Bachelor of Science - SYSTEM INFORMATION
UNIVERSITAS BUNDA MULIA
2010.06 - 2015.03
DESIGN VISUAL
Visual Communication Design (DKV) is a design that carries out the concept of communication and creative expressions, techniques and media by utilizing visual or visual elements to convey messages for certain purposes (information purposes or persuasion purposes, namely influencing behavior).
DESIGN VISUAL
Visual Communication Design (DKV) is a design that carries out the concept of communication and creative expressions, techniques and media by utilizing visual or visual elements to convey messages for certain purposes (information purposes or persuasion purposes, namely influencing behavior).
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