Maria Anna Liza Seyb
Nampa,ID
Summary
Patient Access Lead with 15 years of experience in the medical industry.
Healthcare professional with proven ability to enhance patient access services and streamline administrative processes. Adept at working collaboratively in team environment and achieving high-quality results. Known for reliability and adaptability, with strong skills in communication and conflict resolution.
Experienced with patient access management, ensuring seamless registration and admission procedures. Utilizes team leadership and problem-solving abilities to optimize operations. Track record of effective communication and conflict resolution skills to enhance patient experience.
Overview
15
15
years of professional experience
Work History
Lead Patient Access Representative
Saint Alphonsus Regional Medical Center
08.2022 - Current
- Enhanced patient satisfaction by streamlining registration process.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for St Al's organization.
- Preceptor to new staff on hospital processes and procedures.
- Assisted in approving and fixing time cards.
- Involved in interviewing new candidates.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Superuser in Epic.
Clinical Manager
AFC Urgent Care
12.2020 - 07.2022
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Managed 15 employees.
Telehealth Specialist
St. Luke's Hospital
08.2020 - 11.2020
- Listened and responded to clinical staff requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Assigned bed placement according to department.
- Strong communication with nurses and physicians to ensure patient care.
Surgical Secretary/Surgery Scheduler
Hoag Hospital Foundation
08.2013 - 07.2020
- Proficient in Epic, Allscripts and Nextgen
- Proficient in Word, Excel and Microsoft Office
- Pediatric Back Office - 4yrs experience/Hoag
- Front Office Assistant III - 1 1/2 yrs/ Hoag
- Front Office Lead 1yr experience/Hoag
- Assisted in the interview process
- Helped open new offices and ordered all necessary equipment and office supplies
- Checked patients in and out and collected payments
- Verified insurance coverage and obtained pre-authorizations
- Oriented and trained new staff on proper procedures and policies
- Verified insurance coverage and obtained pre-authorizations
- Educated patients about surgeries and provided treatment plan documentation
- Coordinated front office duties, including customer service, patient scheduling and billing
- Managed master calendar and scheduled appointments for over 50 providers based on optimal patient loads and clinician availability
Medical Assistant
Pavilion Family Physicians
08.2010 - 08.2013
- Obtained client medical history, including medication information, symptoms and allergies
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
- Prepped and assisted in minor surgery
- Completed clinical procedures and gathered patient data for interpretation by physician
- Administered medication and vaccines
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Oriented and trained new staff on proper procedures and policies
- Placed laboratory tests and scan results in EMR for provider review
- Submitted prescriptions to pharmacy via phone, fax or web
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Education
Certificate - Medical Assisting
Lincoln Education Center
Garden Grove, CA06.2009
High School Diploma -
Simi Valley High School
Simi Valley, CA06.1987
Skills
- Verifying insurance
- Supervisory training
- Clinical Leadership
- Staff Oversight
- Timecard Management
- Staff Scheduling
- HIPAA compliance
- Adaptable to change
- Training and mentoring
- Strong leadership
- Registration and admissions
Timeline
Lead Patient Access Representative
Saint Alphonsus Regional Medical Center
08.2022 - Current
Clinical Manager
AFC Urgent Care
12.2020 - 07.2022
Telehealth Specialist
St. Luke's Hospital
08.2020 - 11.2020
Surgical Secretary/Surgery Scheduler
Hoag Hospital Foundation
08.2013 - 07.2020
Medical Assistant
Pavilion Family Physicians
08.2010 - 08.2013
Certificate - Medical Assisting
Lincoln Education Center
High School Diploma -
Simi Valley High School
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