Summary
Overview
Work History
Education
Skills
Competition Participation
Phone
Personal Information
Timeline
Generic
Dio Pratama Kusuma

Dio Pratama Kusuma

Bogor

Summary

Personable and resourceful with passion for problem-solving and customer service. Possesses foundational knowledge of IT support and proficient in troubleshooting and resolving technical issues. Committed to delivering high-quality support and ensuring user satisfaction.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education

Work History

IT Support

PT. SPAA Medika
01.2021 - Current
  • Troubleshoot Internet Connection / Local Connection
  • Troubleshoot Software & Hardware Computer / Notebook / CCTV
  • Installation Windows / CCTV / Access Door
  • Printer Service (Epson, HP, Argox & Etc)
  • Troubleshoot SIMRS (Sistem Hospital)
  • Printer Share & File Share

NOC (Helpdesk)

PT. Ketrosden Triasmitra
01.2020 - 01.2021
  • Fiber Optic cable monitoring
  • Monitoring E-Mails and Complaints from customer
  • Make an incoming Trouble Ticket, either from email or Whatsapp Group
  • Escalation of Trouble Ticket to the Manage Service Team
  • Monitoring Manage Service Team
  • Create a report on Manage Service Team work

Inspector Last Mile

PT. Infra Solusi Indonesia (Link Net)
01.2019 - 12.2019
  • Supervise the work of cable network contractors in the field, especially HFC (hybrid fiber coaxial) & Fiber Optic networks
  • Daily report on contractor work in the field
  • Checking the results of the contractor's work in the field to comply with the standards provided by my company

FTTX Engineer / Project Coordinator

PT. Bangun Kelola Swadaya (BaliFiber)
01.2018 - 12.2018
  • Handling installation team
  • Scheduling Team For Installation
  • Scheduling Team For Pre Survey New Customers
  • Handling Troubleshooting From Team in Field
  • Create Homepass ID

Project Engineer

PT. Supra Primatama Nusantara (Biznetnetworks)
01.2014 - 12.2014
  • Handling Fiber Optic & HFC Networks in the Biznet Branch Bogor area
  • Solves network problems from OLT to ODP
  • Fiber Optic Network Maintenance
  • Core Optic Management
  • ODP & Joint Clousure installation
  • Fiber Optic Design on Google Earth
  • Survey of Fiber Optic Network Development Area (Backbone & Distribution)
  • Monthly Reports

Project Library Management Script

PT. Media Televisi Indonesia (Metro TV)
01.2014 - 12.2014
  • Upload TV reporter video to the database system
  • Sorting video for broadcast on national TV

Education

Diploma - Informatics Management

Bina Sarana Informatika
Bogor, Indonesia

Skills

Installation Operating System

Computer & Printers Hardware Troubleshooting

Windows Software Troubleshooting

FTTX Network Development

HFC Network Development

FTTX Network Maintenance

HFC Network Maintenance

FTTX Network Design

FTTX Core Management

Device Instalation Hardware Server

Cabling Management

Instalation Access Door

Competition Participation

  • 2011, Third Place LIBAMA BANTEN Basket Ball Competition
  • 2010, Runner Up PORDA BANTEN Basket Ball Competition

Phone

+62878-7379-6299 (Whatsapp)

+6285155385657 (Phone)

Personal Information

  • Height: 176 cm
  • Weight: 55 kg
  • Passport Number: T 247822
  • Date of Birth: 12/08/91
  • Gender: Male
  • Nationality: Indonesian
  • Marital Status: Married

Timeline

IT Support

PT. SPAA Medika
01.2021 - Current

NOC (Helpdesk)

PT. Ketrosden Triasmitra
01.2020 - 01.2021

Inspector Last Mile

PT. Infra Solusi Indonesia (Link Net)
01.2019 - 12.2019

FTTX Engineer / Project Coordinator

PT. Bangun Kelola Swadaya (BaliFiber)
01.2018 - 12.2018

Project Engineer

PT. Supra Primatama Nusantara (Biznetnetworks)
01.2014 - 12.2014

Project Library Management Script

PT. Media Televisi Indonesia (Metro TV)
01.2014 - 12.2014

Diploma - Informatics Management

Bina Sarana Informatika
Dio Pratama Kusuma