Dio Pratama Kusuma
Bogor
Summary
Personable and resourceful with passion for problem-solving and customer service. Possesses foundational knowledge of IT support and proficient in troubleshooting and resolving technical issues. Committed to delivering high-quality support and ensuring user satisfaction.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
IT Support
PT. SPAA Medika
01.2021 - Current
- Troubleshoot Internet Connection / Local Connection
- Troubleshoot Software & Hardware Computer / Notebook / CCTV
- Installation Windows / CCTV / Access Door
- Printer Service (Epson, HP, Argox & Etc)
- Troubleshoot SIMRS (Sistem Hospital)
- Printer Share & File Share
NOC (Helpdesk)
PT. Ketrosden Triasmitra
01.2020 - 01.2021
- Fiber Optic cable monitoring
- Monitoring E-Mails and Complaints from customer
- Make an incoming Trouble Ticket, either from email or Whatsapp Group
- Escalation of Trouble Ticket to the Manage Service Team
- Monitoring Manage Service Team
- Create a report on Manage Service Team work
Inspector Last Mile
PT. Infra Solusi Indonesia (Link Net)
01.2019 - 12.2019
- Supervise the work of cable network contractors in the field, especially HFC (hybrid fiber coaxial) & Fiber Optic networks
- Daily report on contractor work in the field
- Checking the results of the contractor's work in the field to comply with the standards provided by my company
FTTX Engineer / Project Coordinator
PT. Bangun Kelola Swadaya (BaliFiber)
01.2018 - 12.2018
- Handling installation team
- Scheduling Team For Installation
- Scheduling Team For Pre Survey New Customers
- Handling Troubleshooting From Team in Field
- Create Homepass ID
Project Engineer
PT. Supra Primatama Nusantara (Biznetnetworks)
01.2014 - 12.2014
- Handling Fiber Optic & HFC Networks in the Biznet Branch Bogor area
- Solves network problems from OLT to ODP
- Fiber Optic Network Maintenance
- Core Optic Management
- ODP & Joint Clousure installation
- Fiber Optic Design on Google Earth
- Survey of Fiber Optic Network Development Area (Backbone & Distribution)
- Monthly Reports
Project Library Management Script
PT. Media Televisi Indonesia (Metro TV)
01.2014 - 12.2014
- Upload TV reporter video to the database system
- Sorting video for broadcast on national TV
Education
Diploma - Informatics Management
Bina Sarana Informatika
Bogor, IndonesiaSkills
Installation Operating System
Computer & Printers Hardware Troubleshooting
Windows Software Troubleshooting
FTTX Network Development
HFC Network Development
FTTX Network Maintenance
HFC Network Maintenance
FTTX Network Design
FTTX Core Management
Device Instalation Hardware Server
Cabling Management
Instalation Access Door
Competition Participation
- 2011, Third Place LIBAMA BANTEN Basket Ball Competition
- 2010, Runner Up PORDA BANTEN Basket Ball Competition
Phone
+62878-7379-6299 (Whatsapp)
+6285155385657 (Phone)
Personal Information
- Height: 176 cm
- Weight: 55 kg
- Passport Number: T 247822
- Date of Birth: 12/08/91
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
Timeline
IT Support
PT. SPAA Medika
01.2021 - Current
NOC (Helpdesk)
PT. Ketrosden Triasmitra
01.2020 - 01.2021
Inspector Last Mile
PT. Infra Solusi Indonesia (Link Net)
01.2019 - 12.2019
FTTX Engineer / Project Coordinator
PT. Bangun Kelola Swadaya (BaliFiber)
01.2018 - 12.2018
Project Engineer
PT. Supra Primatama Nusantara (Biznetnetworks)
01.2014 - 12.2014
Project Library Management Script
PT. Media Televisi Indonesia (Metro TV)
01.2014 - 12.2014
Diploma - Informatics Management
Bina Sarana Informatika