Violeta Bunga Lestari
Depok,West Java
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Coordinator• Supervisor • PT
Daya Mitra Wisata
01.2016 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Assistant Team Leader
PT. ATI Business Group
01.2013 - 01.2016
- Created staff schedules, approved requested time off, and updated reports.
- Worked with customer service to handle escalated customer issues.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Worked with proprietary software to reduce issues and increase productivity.
Travel Consultant
Anta Express Tour and Travel Tbk
01.2010 - 01.2013
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Travel Consultant
TIM Holidays
Jakarta
01.2008 - 01.2010
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Completed accurate reservations for business travelers at point of sale.
Education
High School Diploma -
Paramitha Tourism High School
Jakarta 06.2005 - 06.2008
Bachelor Degree - Economy Management
Universitas Az Zahra
Jakarta 06.2012 - 06.2015
Master of Business - Business Management
Institut Bisnis Nusantara
Jakarta 12.2019 - 02.2022
Skills
Knowledge of supervisory concepts
System acceptance
Optimizing production
Conceptual thinking
Timeline
Master of Business - Business Management
Institut Bisnis Nusantara
12.2019 - 02.2022
Coordinator• Supervisor • PT
Daya Mitra Wisata
01.2016 - Current
Assistant Team Leader
PT. ATI Business Group
01.2013 - 01.2016
Bachelor Degree - Economy Management
Universitas Az Zahra
06.2012 - 06.2015
Travel Consultant
Anta Express Tour and Travel Tbk
01.2010 - 01.2013
Travel Consultant
TIM Holidays
01.2008 - 01.2010
High School Diploma -
Paramitha Tourism High School
06.2005 - 06.2008