WADIH
Operation Manager
Bekasi
Summary
Dynamic and detail-oriented Operation Manager with 20+ years of progressive experience in retail operations, supply chain management, and financial supervision. Recognized for driving business performance, enhancing customer service standards, and leading high-performing teams. Adept at optimizing workflows, reducing shrinkage, and elevating employee productivity.
Overview
22
22
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Operation Manager
PT. Trans Fashion Indonesia
06.2013 - Current
- Company Overview: As Operations Manager at a leading luxury fashion house like Canali, Aigner, Furla, Tods etc, I ensure the flawless execution of boutique operations while upholding the brand’s prestigious heritage and customer service excellence. My role blends strategic planning with hands-on leadership to support commercial goals, elevate the client experience, and optimize retail processes.
- Oversee day-to-day operations, inventory flow, and stockroom logistics to ensure a world-class boutique environment.
- Lead and develop operational teams, promoting a culture of high performance and brand excellence.
- Manage inventory accuracy through regular stock audits, cycle counts, and coordination with supply chain partners.
- Support budgeting and expense control while ensuring compliance with Dior’s global operational standards.
- Partner with store leadership to enhance the customer journey by enabling seamless service from front to back of house.
- Implement security and loss prevention procedures to protect product integrity and store assets.
- As Operations Manager at a leading luxury fashion house like Canali, Aigner, Furla, Tods etc, I ensure the flawless execution of boutique operations while upholding the brand’s prestigious heritage and customer service excellence. My role blends strategic planning with hands-on leadership to support commercial goals, elevate the client experience, and optimize retail processes.
- Awarded 'Best Employee' in 2017 for outstanding operational performance and contribution to team success.
Operation Manager
PT. Metrox Global
10.2013 - 06.2019
- Developed and executed sales strategies that consistently exceeded targets.
- Fostered a high-performance culture by mentoring and training team members.
- Implemented service improvements, boosting customer satisfaction.
- Controlled shrinkage through strategic planning and compliance audits.
- Recognized as Best Employee 2017.
Supervisor – Finance & IT
PT. Tozy Sentosa (Centro Dept Store)
02.2011 - 10.2013
- Managed cashier and IT team scheduling and performance.
- Oversaw financial reporting and ensured transaction accuracy.
- Assisted in workload distribution and systems efficiency.
Store Operation Auditor
PT. Monica Hijau Lestari (The Body Shop)
02.2009 - 02.2011
- Conducted operational audits across stores.
- Analyzed financial systems, ensuring accuracy and regulatory compliance.
- Recommended process enhancements based on audit findings.
Receiving Clerk
PT. Almanda Nuansa Cipta
10.2003 - 02.2009
- Verified product deliveries and maintained inventory accuracy.
- Ensured safety protocols were consistently upheld.
Education
Bachelor of Engineering - Informatics
Universitas Dian Nusantara
SMU - Finance/Accountancy/Banking
SMK YIC
Skills
Operational efficiency,
Cross-functional coordination,
Operations management
Inventory management
Operations monitoring
Customer relationship management
Performance reporting
Planning and implementation
Customer service
Staff management
Accomplishments
- Best Employee, 2025, PT. Trans Fashion Indonesia
- Best Employee, 2017, PT. Metrox Global
Personal Information
- Date of Birth: 10/21/84
- Nationality: Indonesian
- Marital Status: Single
Timeline
Operation Manager
PT. Metrox Global
10.2013 - 06.2019
Operation Manager
PT. Trans Fashion Indonesia
06.2013 - Current
Supervisor – Finance & IT
PT. Tozy Sentosa (Centro Dept Store)
02.2011 - 10.2013
Store Operation Auditor
PT. Monica Hijau Lestari (The Body Shop)
02.2009 - 02.2011
Receiving Clerk
PT. Almanda Nuansa Cipta
10.2003 - 02.2009
SMU - Finance/Accountancy/Banking
SMK YIC
Bachelor of Engineering - Informatics
Universitas Dian Nusantara