Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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WADIH

WADIH

Operation Manager
Bekasi

Summary

Dynamic and detail-oriented Operation Manager with 20+ years of progressive experience in retail operations, supply chain management, and financial supervision. Recognized for driving business performance, enhancing customer service standards, and leading high-performing teams. Adept at optimizing workflows, reducing shrinkage, and elevating employee productivity.

Overview

22
22
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages

Work History

Operation Manager

PT. Trans Fashion Indonesia
06.2013 - Current
  • Company Overview: As Operations Manager at a leading luxury fashion house like Canali, Aigner, Furla, Tods etc, I ensure the flawless execution of boutique operations while upholding the brand’s prestigious heritage and customer service excellence. My role blends strategic planning with hands-on leadership to support commercial goals, elevate the client experience, and optimize retail processes.
  • Oversee day-to-day operations, inventory flow, and stockroom logistics to ensure a world-class boutique environment.
  • Lead and develop operational teams, promoting a culture of high performance and brand excellence.
  • Manage inventory accuracy through regular stock audits, cycle counts, and coordination with supply chain partners.
  • Support budgeting and expense control while ensuring compliance with Dior’s global operational standards.
  • Partner with store leadership to enhance the customer journey by enabling seamless service from front to back of house.
  • Implement security and loss prevention procedures to protect product integrity and store assets.
  • As Operations Manager at a leading luxury fashion house like Canali, Aigner, Furla, Tods etc, I ensure the flawless execution of boutique operations while upholding the brand’s prestigious heritage and customer service excellence. My role blends strategic planning with hands-on leadership to support commercial goals, elevate the client experience, and optimize retail processes.
  • Awarded 'Best Employee' in 2017 for outstanding operational performance and contribution to team success.

Operation Manager

PT. Metrox Global
10.2013 - 06.2019
  • Developed and executed sales strategies that consistently exceeded targets.
  • Fostered a high-performance culture by mentoring and training team members.
  • Implemented service improvements, boosting customer satisfaction.
  • Controlled shrinkage through strategic planning and compliance audits.
  • Recognized as Best Employee 2017.

Supervisor – Finance & IT

PT. Tozy Sentosa (Centro Dept Store)
02.2011 - 10.2013
  • Managed cashier and IT team scheduling and performance.
  • Oversaw financial reporting and ensured transaction accuracy.
  • Assisted in workload distribution and systems efficiency.

Store Operation Auditor

PT. Monica Hijau Lestari (The Body Shop)
02.2009 - 02.2011
  • Conducted operational audits across stores.
  • Analyzed financial systems, ensuring accuracy and regulatory compliance.
  • Recommended process enhancements based on audit findings.

Receiving Clerk

PT. Almanda Nuansa Cipta
10.2003 - 02.2009
  • Verified product deliveries and maintained inventory accuracy.
  • Ensured safety protocols were consistently upheld.

Education

Bachelor of Engineering - Informatics

Universitas Dian Nusantara

SMU - Finance/Accountancy/Banking

SMK YIC

Skills

Operational efficiency,

Accomplishments

  • Best Employee, 2025, PT. Trans Fashion Indonesia
  • Best Employee, 2017, PT. Metrox Global

Personal Information

  • Date of Birth: 10/21/84
  • Nationality: Indonesian
  • Marital Status: Single

Timeline

Operation Manager

PT. Metrox Global
10.2013 - 06.2019

Operation Manager

PT. Trans Fashion Indonesia
06.2013 - Current

Supervisor – Finance & IT

PT. Tozy Sentosa (Centro Dept Store)
02.2011 - 10.2013

Store Operation Auditor

PT. Monica Hijau Lestari (The Body Shop)
02.2009 - 02.2011

Receiving Clerk

PT. Almanda Nuansa Cipta
10.2003 - 02.2009

SMU - Finance/Accountancy/Banking

SMK YIC

Bachelor of Engineering - Informatics

Universitas Dian Nusantara

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WADIH Operation Manager