Putera Manurung
Food And Beverage Supervisor
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Ketapang Indah Hotel
05.2024 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Waiter
Al Salam Grand resort and hotel
1 2023 - 08.2023
- Answered questions about menu selections and recommended food choices
- Recommended and upsold additional menu items to improve sales
- Followed industry standards for food handling safety and sanitation.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender
Dialoog Hotel
01.2022 - 12.2022
- Cleaned, organized and replenished supplies to maintain bar appearance
- Kept bar stocked with snacks, prepared appetizers and served food items
- Greeted guests to provide warm welcome and promote good customer service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Senior Waiter
Dialoog Hotel
05.2018 - 01.2022
- Increased team efficiency by adapting workflows to current customer demands
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
- Managed orders and payments with POS system
- Prepared banquet room by setting up tables and chairs, placing tableware and stocking buffet lines
- Monitored food distribution and verified delivery to correct guests.
Education
Bachelor of Hospitality Management - Hospitality Management
Universitas Dhyana Pura
Bali, Indonesia 04.2001 -
Skills
Menu item recommendation
Point of sale system
Communication Skills
Safety and sanitation
Work In Shifts
Team Player
Taking Orders
Food And Beverage Orders
Food and Beverage Operations
Multitasking
Team Collaboration
Timeline
Food and Beverage Supervisor
Ketapang Indah Hotel
05.2024 - Current
Bartender
Dialoog Hotel
01.2022 - 12.2022
Senior Waiter
Dialoog Hotel
05.2018 - 01.2022
Bachelor of Hospitality Management - Hospitality Management
Universitas Dhyana Pura
04.2001 -
Waiter
Al Salam Grand resort and hotel
1 2023 - 08.2023
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