Open To Work
Abby Palos
Idaho Falls
Summary
Fully qualified Medical Assistant with proven success in boosting office productivity. Effortlessly greets patients, coordinates documentation and update charts. Works well in high-volume environments to make patients feel comfortable.
Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Grand Teton Gastroenterology
Idaho Falls
09.2024 - Current
- Managed patient scheduling and maintained appointment calendars efficiently.
- Coordinated patient intake, collecting medical histories.
- Triaging patient calls.
- Processed insurance claims and verified patient coverage details.
- Educated patients on procedures, medications, and post-care instructions.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients, staff, and external providers daily.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
Sales Associate
2020 Communications
Huntington Beach
03.2022 - Current
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Recommended products to match customer budget and preferences.
- Maintained knowledge of current and future promotions to inform customer purchasing decisions.
- Generated and followed up on leads to drive sales for services offered.
- Maintained detailed records of customer interactions, transactions, and feedback.
- Participated in training sessions to improve product knowledge and sales techniques.
- Met and exceeded monthly sales targets through effective customer engagement.
- Resolved customer complaints quickly to maintain high levels of satisfaction.
- Cross-sold products to increase purchase amounts and boost store's sales.
- Evaluated customer needs and made appropriate product recommendations.
Cashier/Bakery/Produce Department Associate
A & A Market
05.2024 - 08.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Set up merchandise displays, including endcaps, floor displays and aisles.
- Processed customer exchanges and returns for merchandise issues.
- Addressed common questions about store products.
- Computed transaction totals, processed payments and issued receipts.
- Greeted customers and helped to create welcoming atmosphere.
- Provided customers with exact change, keeping till in balance.
- Resolved customer complaints, reviewed comments and implemented improvements.
- Helped customers obtain additional assistance with different needs and concerns.
ABA TECHNICIAN
Centria Healthcare
Idaho Falls
05.2022 - 04.2023
- Worked in homes and other locations with children and adults, implemented established goals and followed treatment protocols.
- Assisted clients in developing personal goals and implementing strategies for achieving them.
- Implemented cognitive-behavioral techniques to help clients manage anxiety and depression.
- Offered guidance on stress management strategies and coping mechanisms.
- Wrote detailed reports summarizing clinical observations, assessment results, and treatment recommendations.
- Facilitated family therapy sessions to improve communication and resolve conflicts among family members.
- Worked with children and families from diverse cultures with sensitivity to cultural differences and norms.
- Taught children with autism how to communicate, make friends and function independently.
- Consulted supervising BCBA to assist in treatment implementation for difficult patients.
MEDICAL ASSISTANT
Shohet Ear Associates
Newport Beach
01.2015 - 09.2019
- Front office duties including; checking in patients, scheduling appointments, confirming appointments, EMR.
- Back office duties including; Rooming patients, Taking vitals, Cleaning and restocking rooms, Cleaning tools.
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring.
- Answered phone calls and scheduled or followed-up on appointments.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Supported front office billing, scheduling and patient check-ins.
- Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Interviewed patients to obtain medical information and document vital signs.
- Performed clerical work utilizing organizational computer hardware and software according to company policies.
- Prepared patients for examinations, procedures and treatments.
- Greeted patients warmly and assisted physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Assisted in maintaining a clean and organized clinic environment daily.
- Managed inventory of medical supplies and reordered when necessary.
- Scheduled appointments and managed physician calendars efficiently.
- Maintained accurate patient records and updated medical histories.
- Facilitated smooth communication between patients, physicians, and other healthcare staff.
- Sterilized instruments and equipment according to safety protocols.
- Educated patients on post-visit care instructions and medication usage.
Education
Certification - Paraprofessional
Huntington Beach Adult School
Huntington BeachCCMA - Medical Assisting
Huntington Beach Adult School
Huntington BeachHigh school diploma or GED -
Emily Griffith Opportunity School
Skills
- Applied Behavior Analysis
- Data Collection
- Active Listening
- Rapport Building
- Critical Thinking
- Organizational Skills
- Excellent Communication
- Interpersonal Skills
- Development Model
- Goal Setting
- Teamwork and Collaboration
- Self Motivation
- Patient scheduling
- Electronic health records
- Insurance verification
- Vital signs monitoring
- HIPAA compliance
- Customer relationship management
- Patient education
- Appointment coordination
- Problem solving
- Effective communication
- Patient triage
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$0/hr - $27/hrTimeline
Medical Assistant
Grand Teton Gastroenterology
09.2024 - Current
Cashier/Bakery/Produce Department Associate
A & A Market
05.2024 - 08.2024
ABA TECHNICIAN
Centria Healthcare
05.2022 - 04.2023
Sales Associate
2020 Communications
03.2022 - Current
MEDICAL ASSISTANT
Shohet Ear Associates
01.2015 - 09.2019
Certification - Paraprofessional
Huntington Beach Adult School
CCMA - Medical Assisting
Huntington Beach Adult School
High school diploma or GED -
Emily Griffith Opportunity School