Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abby Peck

Caldwell

Summary

Compassionate and detail-oriented Phlebotomist with a strong work ethic, honed at Saint Alphonsus Medical Center. Expert in venipuncture and infection control, ensuring patient safety and accurate specimen handling. Recognized for exceptional customer service and ability to thrive in high-pressure environments, enhancing patient experiences through effective communication.

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Experienced with customer service, sales, and cash handling in retail setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Phlebotomist

Saint Alphonsus Medical Center
01.2023 - 06.2025
  • Performed venipuncture and capillary collections with high accuracy to ensure patient safety.
  • Maintained sterile techniques and adhered to safety protocols during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Server Supervisor

Buffalo Wild Wings
10.2021 - 01.2023
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Trained and mentored new staff on restaurant procedures and customer engagement techniques.
  • Collaborated with kitchen staff to ensure accuracy in orders and prompt service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

CNA

Ashley Manor Memory Care
06.2020 - 10.2021
  • Provided compassionate personal care to residents, ensuring comfort and dignity.
  • Assisted with daily living activities, promoting independence among memory care residents.
  • Monitored vital signs, accurately documenting changes in health status for nursing staff.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.
  • Advocated for residents' needs, fostering strong relationships with families and caregivers.

Sales Associate

Rue 21
05.2018 - 06.2020
  • Enhanced customer experience through personalized service and product knowledge.
  • Executed visual merchandising strategies to optimize product display and drive sales.
  • Managed inventory processes, ensuring accurate stock levels and timely replenishment.
  • Trained new staff on sales techniques, customer engagement, and store policies.

Education

Nursing

College of Western Idaho
Nampa, ID
05-2021

High School Diploma -

New Plymouth High School
New Plymouth, ID
05-2020

Skills

  • Venipuncture
  • HIPAA compliance
  • Infection control
  • Recording data
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Patience and empathy
  • Customer support

Certification

  • PT - Phlebotomy Technician
  • CNA - Certified Nurse Assistant

Timeline

Phlebotomist

Saint Alphonsus Medical Center
01.2023 - 06.2025

Server Supervisor

Buffalo Wild Wings
10.2021 - 01.2023

CNA

Ashley Manor Memory Care
06.2020 - 10.2021

Sales Associate

Rue 21
05.2018 - 06.2020

Nursing

College of Western Idaho

High School Diploma -

New Plymouth High School
Abby Peck