Abdul Fattah
Bandar Lampung
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Barista
20 Kopi
03.2023 - 03.2024
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
Head Barista
Piene Coffee
10.2021 - 10.2022
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
Education
High School Diploma -
Senior High School of Farmasi Kesuma Bangsa
Bandar Lampung, Indonesia07.2018
Skills
- Food Safety Compliance
- Menu development
- POS System Operation
- Scheduling Coordination
- Recipe creation
- Supply Ordering
- Sales Promotion
- Adaptability under pressure
- Cleanliness Enforcement
- Espresso expertise
- Barista mentoring
- Product Recommendations
- Performance Assessments
- Work Planning and Prioritization
- Team Building and Leadership
- Shop Opening and Closing
- Safe Food Handling
- Staff Management
- Health and safety compliance
- Complaint Handling
- Backroom Stocking
- Employee Management
- Espresso machine operation
- Inventory Control
- Inventory Management
- Quality Control
- Customer Service
- Display Maintenance
- Professionalism
- Relationship Building
- Team Leadership
- Problem-Solving
Certification
Certified CoE International Volunteer
Languages
Indonesian
Native language
English
Upper intermediate
B2
Timeline
Head Barista
20 Kopi
03.2023 - 03.2024
Head Barista
Piene Coffee
10.2021 - 10.2022
High School Diploma -
Senior High School of Farmasi Kesuma Bangsa
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