Summary
Overview
Work History
Education
Skills
Service Projects
Affiliations
References
Timeline
Generic
Abi Hawkins

Abi Hawkins

Coeur d'Alene

Summary

Dynamic Operations Manager with a proven track record at Centific, skilled in performance analysis and project management. Expert in developing strategic business plans and optimizing processes, enhancing productivity and quality. Strong leadership and communication abilities drive successful team collaboration and client solutions, consistently achieving profitability goals.

Overview

12
12
years of professional experience

Work History

Operations Manager- OneForma Sector

Centific (Formerly Pactera Edge)
Coeur D'Alene
02.2024 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Created detailed reports on the performance of individual departments within operations.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Developed key performance indicators to measure effectiveness of operational processes.

Business Development Executive

Centific (Formerly Pactera Edge)
Coeur D'Alene
02.2023 - 02.2024
  • Collaborated with internal teams to develop tailored solutions for clients' needs.
  • Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
  • Conducted market research and identified potential business opportunities.
  • Identified customer needs by asking questions and advising on best solutions.

Project Coordinator

Pactera Edge (Now Cetific)
Coeur D'Alene
07.2022 - 02.2023
  • Managed Digital Marketing channels and website development in relation to clients' needs.
  • Monitor and drive key performance metrics for assigned projects
  • Execute daily operations like project database management, and email communications
  • Provide regular reporting on project status and further analysis as needed
  • Coordinate setting up of new member accounts on internal and external databases and add proper system-level permissions
  • Assist with training and quality control processes and help optimize them
  • Assist with recurring invoicing/payments for projects
  • Communicate with all stakeholders in a timely and concise manner
  • Participate in regular meetings with team members
  • Complete additional assignments as needed

Operations Specialist

Black Swan
06.2021 - 07.2022
  • Remote operations for short term rentals in 5 cities
  • Offering daylight support for guests via phone, text, and communications platforms
  • Audited monetary expenditures
  • Scheduling regular maintenance
  • Fielding guest concerns and resolving in-the-moment issues
  • Tracking and monitoring response time.
  • Participate in regular meetings with team members
  • Complete additional assignments as needed

Operations Manager

Powell's City of Books
Portland
11.2017 - 03.2020
  • Oversaw day-to-day operations to ensure smooth store functionality.
  • Managed employee scheduling to optimize staffing levels and efficiency.
  • Resolved operational issues promptly to enhance customer experience.
  • Documented and analyzed incident reports and daily updates for performance tracking.
  • Organized and participated in management meetings to align store objectives.
  • Conducted employee training sessions, providing immediate feedback within union framework.
  • Served as Secretary of Safety Committee, promoting workplace safety initiatives.
  • Designed and implemented on-site training programs to elevate employee skills.

Loss Prevention Agent

Nordstrom
08.2013 - 07.2017
  • Conducted monthly building security audits to identify vulnerabilities and enhance safety measures.
  • Managed internal investigations into theft incidents, documenting findings through written arrest narratives.
  • Participated as member of Emergency Response team, ensuring preparedness for critical situations.
  • Executed daily internal sweeps to detect potential hazards and maintain secure environment.
  • Provided support to Managers in Charge by assisting with operational oversight and compliance.
  • Compiled daily written shift summaries to report on activities and incidents.
  • Performed on-site fraud investigations to address suspicious activities and mitigate risks.
  • Delivered specialized training focused on shrinkage awareness to improve loss prevention strategies.

Education

High school diploma -

Woodrow Wilson High School
01.2012

Skills

  • Leadership
  • Communication
  • Conflict Management
  • Program management
  • Performance analysis
  • Process optimization
  • Cross-functional communications
  • Operational efficiency
  • Department oversight
  • Multi-site operations

Service Projects

  • Peer tutor to children with special needs
  • Volunteer work with local state fairs/expos
  • Freelance photography and content/copy writing

Affiliations

  • Hobby Photographer
  • Lapidary novice
  • Creative/Freelance Writer

References

References available upon request.

Timeline

Operations Manager- OneForma Sector

Centific (Formerly Pactera Edge)
02.2024 - Current

Business Development Executive

Centific (Formerly Pactera Edge)
02.2023 - 02.2024

Project Coordinator

Pactera Edge (Now Cetific)
07.2022 - 02.2023

Operations Specialist

Black Swan
06.2021 - 07.2022

Operations Manager

Powell's City of Books
11.2017 - 03.2020

Loss Prevention Agent

Nordstrom
08.2013 - 07.2017

High school diploma -

Woodrow Wilson High School

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Abi Hawkins