Summary
Overview
Work History
Education
Skills
Additional Information
Certification
TOOLS & TECHNOLOGIES
Timeline
Hi, I’m

ABIA DENA ASKUBA

Product Owner,Staff Support Operational
Depok,Jawa Barat
ABIA DENA ASKUBA

Summary

Professional Product Operations yang komunikatif dan kolaboratif, dengan pengalaman mengelola PRD, koordinasi stakeholder, serta penyelesaian issue sistem. Terbiasa bekerja adaptif, terbuka terhadap feedback, dan fokus pada hasil.

Overview

9
years of professional experience
6
Certifications
2
Languages

Work History

PT Komunal Financial Indonesia

Product Owner
06.2024 - 02.2026

Job overview

  • Mengelola kebutuhan bisnis dan teknis melalui penyusunan PRD untuk pengembangan fitur kredit dan operasional
  • Mengkoordinasikan stakeholder lintas fungsi (CA, BD, Ops, Tech, Legal)
  • Memimpin meeting alignment dan monitoring progres pengembangan fitur
  • Mengelola backlog dan task menggunakan ClickUp
  • Menangani issue dan request sistem dari tim internal

PT Komunal Teknologi Indonesia

Implementor & Platform Support
06.2023 - 05.2024

Job overview

  • Support operasional sistem harian.
  • Menangani issue, request, dan error aplikasi.
  • Melakukan pengujian SIT & UAT.
  • Troubleshooting dan eskalasi teknis.

PT Collega Inti Pratama

IT Support & Service Desk
03.2019 - 05.2023

Job overview

  • Menangani permintaan dan kendala klien.
  • Support teknis aplikasi.
  • Melakukan pengujian SIT & UAT.
  • Koordinasi lintas departemen.
  • Analisis data dengan SQL.

PT Grab Indonesia

Telesales, Team Leader, Reviewer Agent
07.2017 - 12.2018

Job overview

  • Rekrutmen driver Grab Hitch Car.
  • Memimpin dan memonitor tim telesales.
  • Review dan verifikasi data calon driver.
  • Mencapai Best Performance.

Education

Universitas Syarif Hidayatullah
Jakarta, Indonesia

Universitas Syarif Hidayatullah from Sistem Informasi
01-2019

University Overview

Fakultas Teknik UI
Depok, Indonesia

CEP CCIT Fakultas Teknik UI from Sistem Informasi Perbankan Syariah
01-2016

University Overview

Skills

Issue Resolution & Escalation Handling

Product & Requirement Analysis (PRD)

Agile Task Management (ClickUp)

Meeting Leadership & Alignment

Stakeholder Management

Cross-functional Project Coordination

Process Improvement

Performance Tracking & Reporting

Additional Information

Additional Information
  • Siap bekerja segera
  • Bersedia bekerja secara remote, hybrid, maupun on-site
  • Terbiasa bekerja lintas tim dan mengikuti regulasi

Certification

Professional Certificate in Information Technology of Sharia Banking - CEP-CCIT FTUI (2015)

TOOLS & TECHNOLOGIES

TOOLS & TECHNOLOGIES
  • ClickUp (Task & Project Management)
  • Whimsical (Flowchart & Process Mapping)
  • Microsoft Excel (Data & Reporting)
  • Microsoft SharePoint (Document Management)
  • OneDrive (Cloud Storage & File Sharing)
  • Google Workspace (Docs, Sheets, Slides)
  • Metabase (Dashboard & Analytics)
  • Slack / Microsoft Teams
  • Zoom / Google Meet
  • Notion (Documentation)

Timeline

Product Owner
PT Komunal Financial Indonesia
06.2024 - 02.2026
Implementor & Platform Support
PT Komunal Teknologi Indonesia
06.2023 - 05.2024
IT Support & Service Desk
PT Collega Inti Pratama
03.2019 - 05.2023
Telesales, Team Leader, Reviewer Agent
PT Grab Indonesia
07.2017 - 12.2018
Universitas Syarif Hidayatullah
Universitas Syarif Hidayatullah from Sistem Informasi
Fakultas Teknik UI
CEP CCIT Fakultas Teknik UI from Sistem Informasi Perbankan Syariah
ABIA DENA ASKUBAProduct Owner,Staff Support Operational