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Detail-oriented and proactive professional with extensive experience in customer support, vendor management, and operations coordination. Demonstrated expertise in stakeholder communication, issue resolution, and process improvement, driving enhanced customer satisfaction and operational efficiency. Proven track record in supporting performance goals, mentoring team members, and fostering cross-functional collaboration to achieve positive business outcomes. Committed to contributing to organizational success through high-quality service delivery and a focus on operational excellence.

Customer Support & Operations Professional with 8+ years of experience in healthcare claims, technical support, and customer service. Proven ability to resolve complex issues across chat, phone, and digital platforms while consistently meeting performance and quality metrics. Experienced in CRM systems including NICE, with strong troubleshooting, account management, and remote work capabilities.

Customer operations professional with strong ownership of end-to-end issue resolution and cross-team coordination. Known for clear communication, prioritization, and maintaining service quality. Demonstrates core Team Lead capabilities through accountability, workflow control,

Dynamic customer service professional with over 15 years of experience dedicated to delivering fast, accurate, and empathetic support. Proven ability to resolve complex issues while enhancing customer satisfaction and loyalty across diverse industries. Committed to fostering positive relationships and creating seamless experiences for customers, ensuring their needs are met with efficiency and care. Eager to contribute expertise in a challenging and rewarding role that values exceptional service delivery.

ABIA DENA ASKUBA

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PT Komunal Financial Indonesia

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PT Komunal Teknologi Indonesia

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PT Collega Inti Pratama

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PT Grab Indonesia

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Universitas Syarif Hidayatullah
Jakarta, Indonesia

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Fakultas Teknik UI
Depok, Indonesia

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