Abigail Mitchell
Kuna
Summary
Dynamic team player with a proven track record at Cafe Rio, excelling in conflict resolution and customer retention strategies. Recognized for outstanding performance, I effectively managed high-volume interactions while ensuring food safety and quality. Passionate about training and development, I thrive in fast-paced environments, consistently turning challenges into positive customer experiences.
Overview
3
3
years of professional experience
Work History
Team Member
Cafe Rio
Kuna
03.2024 - Current
- Specialized in online order fulfillment, line service, and cashier operations during busiest service periods
- Earned 2 recognition pins for outstanding performance in encouraging customer survey participation
- Successfully de-escalated challenging customer situations, turning negative experiences into positive outcomes
- Primary point of contact for customer concerns, consistently resolving issues with professionalism and care
- Handle high-volume customer interactions while maintaining accuracy and efficiency
Team Member
Pita Pit
Kuna
02.2022 - Current
- Performed multiple roles including cashier, food preparation, line service, and customer service in high-volume environment
- Trained new employees on food safety procedures, customer service standards, and restaurant operations
- Maintained food quality and safety standards while serving customers efficiently during peak hours
- Requested to return for summer employment due to strong performance and reliability
Education
High School Diploma -
Victory Charter School
Kuna, Idaho06.2026
Skills
- Conflict resolution
- Customer retention strategies
- Survey promotion and analysis
- Complaint handling
- Food preparation and safety
- Cashier and POS systems
- Online order management
- Inventory management
- Basic bilingual communication (English/Spanish)
- Language acquisition (Korean, French)
- Employee training and development
- Team collaboration skills
- Problem-solving under pressure
- Cash handling expertise
- Multitasking in fast-paced environments
Accomplishments
- Recognized with 2 performance pins at Cafe Rio for exceptional customer service
- Successfully trained multiple new employees at both restaurant positions
- Rehired at Pita Pit based on strong performance and work ethic
- Completed 335+ hours of volunteer community service while maintaining employment and academic performance
- Consistently handle high-pressure situations and multiple customer demands during peak service hours
Community Service
335, Household Services: Provided cleaning services for 10-15 different households on as-needed basis, Childcare Support: Offered babysitting services for multiple families free of charge, Transportation Assistance: Daily driving support for families needing help with school and activity transportation, Family Service: 150+ hours of additional household support and meal preparation for family
References
Available upon request
Timeline
Team Member
Cafe Rio
03.2024 - Current
Team Member
Pita Pit
02.2022 - Current
High School Diploma -
Victory Charter School
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