Abigayle DeLaveaga
Star
Summary
Empathetic and newly graduated Veterinarian skilled in delivering compassionate care and educating pet owners. Experienced in clinical support, problem-solving, and collaboration with veterinary teams, ready to contribute to exceptional animal healthcare.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Wailuku Pet Clinic
Wailuku, HI
05.2021 - 08.2023
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Administered medications and vaccines as directed, maintaining accurate records for each patient.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated pet owners on proper care, nutrition, and training techniques, enhancing client satisfaction.
- Monitored animal behavior and vital signs to report significant changes to veterinary staff promptly.
- Coordinated scheduling of appointments and follow-ups, improving clinic efficiency and patient flow.
- Implemented inventory management systems for medical supplies, reducing waste and ensuring availability.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Trained new staff on clinic protocols and best practices, fostering a collaborative work environment.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Collected patient biopsies and blood samples for laboratory analysis.
Customer Service Agent
Delta Global Services
Kahului, HI
10.2015 - 12.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with service updates, ensuring accurate information delivery.
- Enhanced customer satisfaction by promptly addressing complaints and concerns.
- Processed transactions efficiently, maintaining accuracy in data entry systems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Processed ticketing transactions accurately using airline reservation systems.
- Provided detailed information on flight schedules, policies, and services to customers effectively.
- Coordinated baggage handling and tracking systems to minimize delays and improve efficiency.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Education
Doctorate - Veterinary Medicine
Midwestern University
Glendale, AZ06.2026
Bachelor of Science - Agriculture
University of Hawai'i At Hilo
Hilo, HI12.2020
Skills
- Compassion and Empathy
- Interpersonal Communication
- Clinical and Technical Expertise
- Stress resilience and Self-advocacy
- Teamwork and collaboration
- Problem-solving
- Pet owner rapport
- Client education
Certification
RECOVER Certified - BLS
Timeline
Veterinary Assistant
Wailuku Pet Clinic
05.2021 - 08.2023
Customer Service Agent
Delta Global Services
10.2015 - 12.2017
Doctorate - Veterinary Medicine
Midwestern University
Bachelor of Science - Agriculture
University of Hawai'i At Hilo