Abi Rahman Abi
Mataram City
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
1
1
year of professional experience
Work History
Airport-passenger-service-agent
Garuda Indonesia
03.2023 - Current
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Processed customer payments and enforced compliance with financial regulations.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Education
D1 - Customer Service Management
Gapura Learning Center
Lombok Praya 07.2022
Skills
- FAA Regulations
- Coordinating schedules
- Check-in processes
- Fares calculations
- Computer Terminal Operations
- Baggage handling
- Reservation Processing
- Security Screenings
- Customer Service Management
- Boarding gate procedures
- Check-in procedures
- Passenger Assistance
- Performance Improvements
- Public Announcements
- VIP support
- Reservations
Timeline
Airport-passenger-service-agent
Garuda Indonesia
03.2023 - Current
D1 - Customer Service Management
Gapura Learning Center
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