Abraham Diaz
McCall,ID
Summary
I am skilled at managing in high-pressure situations and I'm committed to improving customer experiences. Experienced in optimizing processes and improving service delivery, demonstrated through my role at Pueblo Lindo Mexican Restaurant where I mastered POS systems and online ordering technologies to streamline operations and enhance customer satisfaction. Strong multitasker with a quick learning ability, able to train new staff and foster a collaborative team culture. Passionate about health and nutrition, I am eager to apply my skills in problem-solving and critical thinking to pursue a career in dietetics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Pueblo Lindo Mexican Restaurant
06.2022 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Utilized POS system to receive and process food and beverage orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Processed customer payments and balanced cash drawers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Line Cook
Pueblo Lindo Mexican Restaurant
06.2020 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Restaurant Busser
Pueblo Lindo Mexican Restaurant
06.2019 - 08.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Dish Washer
Pueblo Lindo Mexican Restaurant
06.2018 - 06.2019
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stored dishes, utensils and kitchen equipment in proper locations.
Education
Bachelor's in Food & Nutrition - Dietetics
University of Idaho
Moscow, ID05-2027
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Flexibility
- Detail-oriented
- ServeSafe manager
- Self motivation
Certification
- ServSafe Manager Certification - National Restaurant Association.
- OSHA Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
To-Go Specialist
Pueblo Lindo Mexican Restaurant
06.2022 - Current
Line Cook
Pueblo Lindo Mexican Restaurant
06.2020 - 08.2021
Restaurant Busser
Pueblo Lindo Mexican Restaurant
06.2019 - 08.2019
Dish Washer
Pueblo Lindo Mexican Restaurant
06.2018 - 06.2019
- ServSafe Manager Certification - National Restaurant Association.
- OSHA Certified
Bachelor's in Food & Nutrition - Dietetics
University of Idaho
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