Abriana Vietti
Meridian
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Pacific Dental Services
Meridian
09.2025 - Current
- Managed patient records using electronic health record systems, ensuring accuracy and compliance.
- Facilitated seamless communication between dentists, patients, and staff to enhance care delivery.
- Streamlined insurance verification processes to expedite patient billing inquiries.
- Discussed payment options, insurance benefits, and financing to support treatment commitment.
- Created exceptional patient experiences by building trust and maintaining professional communication.
Medical Coordinator
Carson Medical Group
Carson City
06.2025 - 09.2025
- Coordinated patient scheduling and facilitated care between providers and patients.
- Utilized eClinicalWorks for managing electronic health records and tracking appointments.
- Optimized processes, enhancing customer support response time by over 30%.
- Resolved billing inquiries and addressed patient concerns efficiently.
- Delivered product and service information to patients and families.
- Trained new team members on customer support procedures and medical office protocols.
- Managed multi-line phone systems, responding promptly to patient inquiries.
Lead Preschool Teacher
Peacock Family Services
Bainbridge Island
05.2023 - 03.2025
- Designed and executed engaging lesson plans for diverse preschool classrooms.
- Led activities enhancing cognitive, motor, social, emotional, and physical development.
- Supervised teaching assistants to maintain effective classroom management.
- Collaborated with administrators during team meetings to review curriculum and policies.
Toddler Teacher
Primrose Schools
Frisco
01.2022 - 12.2022
- Assessed individual needs to tailor educational approaches effectively.
- Organized educational materials to facilitate hands-on learning experiences.
- Created and enforced a child-centered curriculum to enhance student engagement and learning receptivity.
- Conducted story readings and taught painting, drawing, and crafts.
Customer Service Representative
Scout & Cellar
Frisco
08.2021 - 12.2021
- Delivered policy and service information to customers through phone and online channels.
- Resolved customer complaints and addressed general inquiries with professionalism.
- Tracked customer issues to resolution, ensuring timely responses to claim inquiries.
- Processed credit card transactions, managed inventory, and handled online orders efficiently.
- Maintained accurate records of customer interactions and transactions for quality assurance.
Spa Manager
The FIRM Cryo Spa
Carson City
03.2019 - 07.2021
- Streamlined front desk operations by greeting guests and efficiently scheduling appointments.
- Organized staffing schedules and reviewed timesheets to ensure payroll accuracy.
- Promoted spa services and products, driving business profitability through effective marketing strategies.
- Performed therapy treatments as a certified technician, maintaining high standards of care.
- Operated POS system and managed high-value transactions daily with precision.
- Maintained stringent inventory control to meet customer demand and reduce shortages.
- Cultivated positive customer relationships through an upbeat and friendly demeanor.
Education
High School Diploma -
Pioneer High School
Carson City, NVSkills
- Electronic health records management
- Patient coordination and scheduling
- Relationship management
- Team leadership
- Effective communication
- Problem solving
- Active listening
- Time management
- Medical billing and coding
- Financial support
Certification
- CPR Certification, Present
- First Aid Certification
Timeline
Healthcare Coordinator
Pacific Dental Services
09.2025 - Current
Medical Coordinator
Carson Medical Group
06.2025 - 09.2025
Lead Preschool Teacher
Peacock Family Services
05.2023 - 03.2025
Toddler Teacher
Primrose Schools
01.2022 - 12.2022
Customer Service Representative
Scout & Cellar
08.2021 - 12.2021
Spa Manager
The FIRM Cryo Spa
03.2019 - 07.2021
High School Diploma -
Pioneer High School