Micrsoft 365
Achmad Fauji
IT Support
Jakarta
Summary
Proven IT support specialist from PT. Jurong Engineering Lestari, adept in cybersecurity support and fostering team collaboration. Excelled in reducing IT support costs and enhancing operational efficiency. Skilled in embedded software architecture and building strong stakeholder relationships, ensuring high customer satisfaction and tailored IT solutions.
Skilled in providing IT support in fast-paced environments, with focus on troubleshooting and user support. Developed strong communication and problem-solving skills while managing service desk operations.
Positive, problem-solving mindset with keen ability to adapt quickly and efficiently to new systems and technologies. Well-versed in network infrastructure and software troubleshooting, with solid foundation in IT support methodologies and tools. Committed to optimizing system performance and enhancing user satisfaction through proactive support and innovative solutions.
Overview
16
16
years of professional experience
4
4
Certificates
3
3
years of post-secondary education
Work History
IT SUPPORT
PT. JURONG ENGINEERING LESTARI
07.2013 - 11.2024
- Troubleshooting Hardware and Software issues.
- Installing Windows operating systems.
- Compiling and configuring LAN networks.
- Installing and configuring Wireless or Access Points.
- Sorting and purchasing Hardware and Software components from Distributors.
- Handling the product sales process to Clients.
- Managing payment transactions with Suppliers.
- Coordinating the delivery of goods to Clients.
- Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
- Remote Troubleshooting to Jobsite
- Migration Email From Yahoo To Microsoft 365 in 1 week for 150 users
- Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for endusers.
IT Help Desk
DB Computer
08.2008 - 05.2013
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Pulling Cable in 1 office in 2 days
Skills
Certification
Pembinaan Teknik Pemadaman kebakaran
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTeam Building / Company RetreatsHealthcare benefitsFlexible work hoursEducation
High School Diploma -
SMA Negeri 20
Jakarta 06.2005 - 05.2008
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and led technical support teams of more than
Software
Autocad
Microsoft Office
Adobe
Sophos Antivirus
Interests
I'm always excited to gather and share new knowledge
Exploring the latest advancements and trends in tech
Providing support, whether it’s troubleshooting or offering advice
Similar Profiles
Sudesh RajamoorthySudesh Rajamoorthy
Lead Project Planning and Control at Jurong Engineering LimitedLead Project Planning and Control at Jurong Engineering Limited
STEPPHEN KIMSTEPPHEN KIM
Senior Finance Staff at PT Puradelta Lestari TbkSenior Finance Staff at PT Puradelta Lestari Tbk
I Gusti Agung Satria Wedantha GungweI Gusti Agung Satria Wedantha Gungwe
Know Your Customer Credit at PT Bank Perkreditan Rakyat Lestari BaliKnow Your Customer Credit at PT Bank Perkreditan Rakyat Lestari Bali