ACHMAD ASHARI NOVIANTO
Office Management
Sidoarjo ,East Java
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Back Office (Admin HRD)
Hotel Sinar 2
Sidoarjo, East Java
06.2018 - 08.2024
- Oversee casual labor payments (daily)
- Register new employee in BPJS Edabu & Sipp
- Cooperate well with suppliers
- Set room rates on e-commerce sites such as Traveloka
- Enhanced data accuracy by meticulously reviewing and updating financial records and transactions.
- Supported successful audits by providing accurate documentation and addressing any discrepancies promptly.
- Assisted in the preparation of comprehensive financial reports, enabling informed decision-making by senior management.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Facilitated employee training on relevant systems, enhancing overall team productivity and performance levels.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
Admin Staff (Frontliner)
Hotel Sinar 2
Sidoarjo, East Java
06.2016 - 06.2018
- Greeting and welcoming guest, communicate with customer processing Check in and check out
- Providing administrative support, Handling guest complaint, offering product knowledge
- Control the end to end process of voucher hotel and invoice related activities
- Review the accuracy of all supporting document they are forwarded to the concerned team, preparing invoice for guest.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
S1 Economic Management - Economics
STIE Mahardhika Surabaya
Surabaya, JI 06.2018 - 02.2022
Hospitality Industry -
State Vocational School 1 Buduran
Sidoarjo, JI 06.2013 - 06.2016
Skills
Microsoft Word
Microsoft Excel
Power Point
Software
English
Indonesian
Spreadsheet Creation
Database Administration
Excel spreadsheets
Additional Information
Customer Oriented, Problem Solving, good work of team, leadership, able to meet multiple deadlines
Trainingachievement
- 1st English Skill Competition, 2014, STKIP PGRI
- 1st Student Achievement 2014-2016
- TOEFL ITP, 04/07/2023, 613
- Brevet AB, 06/12/2023, B
- Pelatihan Administrasi Perkantoran & Persuratan, 11/21/2023
- Pelatihan Administrasi Keuangan, 11/22/2023
- Pelatihan Administrasi Personalia, 11/27/2023
- BNSP Ahli K3 Umum, 12/30/2023
- BNSP Human Capital Recruitment, 01/15/2024
- Sertifikat Microsoft Office, 02/13/2024
Organizationexperience
- State Vocational School Student Council 1 Buduran
- Karang Taruna RT001 RW001 Sepande
- Bem Stie Mahardhika
Timeline
Back Office (Admin HRD)
Hotel Sinar 2
06.2018 - 08.2024
S1 Economic Management - Economics
STIE Mahardhika Surabaya
06.2018 - 02.2022
Admin Staff (Frontliner)
Hotel Sinar 2
06.2016 - 06.2018
Hospitality Industry -
State Vocational School 1 Buduran
06.2013 - 06.2016
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