Internet of Things (IoT)
Achmad Hilman Shadiqin
IT Support
Kota Bekasi,Jawa Barat
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Skilled IT Support proficient in supporting hardware and software issues for Windows computer systems. Specializing in troubleshooting Windows products. Over 5 years in IT support and troubleshooting.
Overview
2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
IT Support Specialist
PT. CSM Corporatama
Jakarta, DKI Jakarta
03.2016 - Current
- Monitored employee and customer interactions to assess quality of service.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Delivered onsite technical support for 200+ employees.
- Answered questions and provided information to customers about new software or hardware.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Resolved system, hardware and telephone issues within one hours, improving efficiency among all departments.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
Education
Bachelor of Applied Science in Information Technology - Management Information Systems
Universitas Gunadarma
Depok, West Java, Indonesia 09.2011 - 09.2015
Skills
Technical issues analysis
Helpdesk call support
Customer service
Network support
Network Troubleshooting
Network configuration
Account management
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Interests
Cloud Computing
Data Scientist
Timeline
IT Support Specialist
PT. CSM Corporatama
03.2016 - Current
Bachelor of Applied Science in Information Technology - Management Information Systems
Universitas Gunadarma
09.2011 - 09.2015