Adam Hill
Post falls
Summary
I am an accomplished professional with 20 years of distinguished performance. Through my diverse professional experience, as well as my service to the United States Navy, I have developed an exceptional work ethic, strong communication skills and a commitment to team success. My interpersonal skills and adaptability, paired with my solution-oriented attitude, have supported my unique career growth and my ability to build strong professional relationships and contribute quickly to organizational success.
Overview
14
14
years of professional experience
Work History
Account Executive
Fatbeam Fiber
08.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Enhanced team performance, sharing best practices and mentoring junior account executives.
Network Operations Manager
Fatbeam Fiber
10.2021 - 10.2023
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Increased team productivity through effective management, training, and mentoring of Network Operations Center staff.
- Coordinated efforts between internal teams and external partners during complex troubleshooting scenarios, effectively addressing root causes to prevent recurrence.
- Analyzed performance metrics to identify areas for improvement, driving continuous optimization of the network environment.
- Streamlined workflows by developing and implementing standard operating procedures for network operations tasks.
Manager of System Services
HetNet Wireless
05.2019 - 05.2021
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Drafted network configuration backup process policies to support disaster recovery.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Managed aspects of network operations center (NOC) operations.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Managed vendor relationships, negotiating contracts for cost-effective solutions while meeting performance requirements.
- Collaborated with stakeholders on strategic planning initiatives to align technology investments with business objectives.
Project Manager
Pierson Wireless
03.2018 - 05.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Network Operations Center Engineer
Solid Technologies
09.2014 - 02.2018
- Assisted in the training of new team members, fostering a positive work environment by sharing knowledge and expertise with colleagues.
- Maintained a high level of customer satisfaction, providing timely updates and solutions to reported issues.
- Participated in on-call rotations to ensure 24/7 coverage for critical network operations center functions.
- Enhanced network performance by implementing monitoring tools and conducting regular maintenance.
- Collaborated with other IT professionals to implement best practices for network security and compliance initiatives.
- Acted as a liaison between IT departments and internal stakeholders when necessary, ensuring clear communication of network-related updates, initiatives, and concerns.
Telecom Field Engineer
Tri-Power
12.2010 - 02.2014
- Enhanced network performance by troubleshooting and resolving complex technical issues in a timely manner.
- Optimized network efficiency by performing comprehensive testing and analysis of various telecommunication devices.
- Developed streamlined reporting methods that provided valuable insights into network performance metrics for internal stakeholders.
- Increased customer satisfaction with efficient installation, repair, and maintenance of telecom systems.
Education
Associate of Science - Fire Science
San Joaquin Delta College
Stockton, CASkills
- Network troubleshooting
- Problem resolution
- Customer support
- Network security protocols
- Wireless networking
- Data center operations
- Hardware installation
- Incident management
- Configuration management
- Traffic analysis
- LAN and WAN administration
- Excellent communication
Accomplishments
- Developed two separate NOC's from the ground up.
- Supervised team of 10-15 staff members.
- Implemented new software programs through training and creating process documents.
- US Navy Veteran.
Timeline
Account Executive
Fatbeam Fiber
08.2023 - Current
Network Operations Manager
Fatbeam Fiber
10.2021 - 10.2023
Manager of System Services
HetNet Wireless
05.2019 - 05.2021
Project Manager
Pierson Wireless
03.2018 - 05.2019
Network Operations Center Engineer
Solid Technologies
09.2014 - 02.2018
Telecom Field Engineer
Tri-Power
12.2010 - 02.2014
Associate of Science - Fire Science
San Joaquin Delta College
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