Ade Marini

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
• Oversaw day-to-day operations of brand new, 35-room hotel with staff of 256 employees.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

· Financial budgeting, controlling and reporting for Room Division, Engineering, Security, landscape and Human Resources department

· Set up the standard service and operational for The Edge extension

· Replace the General Manager during his or her absence

· In charge for Room Division, Engineering, Security, Landscape department

· In charge for Human Resources department

· In charge for Room Division, Engineering, Security and Landscape department

· In charge for Human Resources department

· Replace the General Manager during his or her absence

· Financial budgeting and reporting for the above departments

• Inspected all cleaning and household tasks for alignment with quality standards.
• Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
• Trained service staff on latest policies and procedures.
• Resolved customer complaints or problems to decrease escalation issues to corporate.
• Inspected equipment to maintain proper functioning during peak activity.
• Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
• Assigned duties or work schedules to employees for adequate shift coverage.
• Evaluated employee performance quarterly and annual reviews.

• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Arranged for extra bedding, linens, towels and furniture to satisfy guests.
• Performed domestic services such as cleans the room, guest private event and special arrangement to guest specifications.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Maintained professional yet personable relationship with guest by observing social boundaries and standards of privacy and confidentiality.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Planned, prepared and served meals and snacks according to prescribed diets.