Ade Tjandra
CEO And Technical Support Engineer
Bandung
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Seasoned Repair Technician with expertise in repairing and maintaining optical tools products such as Splicer, OTDR etc. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration and equipment maintenance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Consultant Product Manager
Green Telecom
Yuyao - Ningbo
05.2023 - Current
- Directed major client engagements and monitored asset managements
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Chief Executive Officer
PT Tiga Nova Sentosa
Bandung - West Java
03.2017 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Director
Marpy Martabak Crispy
Bandung - West Java
10.2013 - Current
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
Consultant Product Manager
Dongguan Jingtong Communication Optical Cable Co., Ltd.
Dongguan - Guandong
10.2023 - 07.2024
- Directed major client engagements and monitored asset managements
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Chief Executive Officer
CV Tiga Nova Sentosa
Bandung - West Java
10.2013 - 03.2017
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Technical Support Specialist
PT Sumber Instrumindo
Bandung - West Java
11.2008 - 10.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Financial Planning Consultant
Prudential
Bandung - West Java
01.2008 - 01.2013
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Consutlant
Shenzhen Transcom Technology Limited
Shenzhen, Guangdong
01.2024 - Current
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Evaluated customer needs and feedback to drive product and service improvements.
Timeline
Consutlant
Shenzhen Transcom Technology Limited
01.2024 - Current
Consultant Product Manager
Dongguan Jingtong Communication Optical Cable Co., Ltd.
10.2023 - 07.2024
Consultant Product Manager
Green Telecom
05.2023 - Current
Chief Executive Officer
PT Tiga Nova Sentosa
03.2017 - Current
Director
Marpy Martabak Crispy
10.2013 - Current
Chief Executive Officer
CV Tiga Nova Sentosa
10.2013 - 03.2017
Technical Support Specialist
PT Sumber Instrumindo
11.2008 - 10.2013
Financial Planning Consultant
Prudential
01.2008 - 01.2013
Bachelor of Science - Electrical Engineering
Maranatha Christian Univercity
07.2004 - 09.2008
Education
Bachelor of Science - Electrical Engineering
Maranatha Christian Univercity
Bandung - West Java 07.2004 - 09.2008
Skills
Training and mentoring
undefinedAccomplishments
Successfully developed a Bare Fiber Adapter to enhance OTDR measurements in fiber optics, marking a significant achievement in my career. This tool streamlines the measurement process and contributes to the efficiency of optical time-domain reflectometer in fiber optic systems.
Certification
Distributor Certificate, Zhejiang Guangsu Communication Technology Co.,Ltd, 2021 - Current.
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