ADELIA STEFINA
INDONESIA
Summary
Proactive Head of Accounting Department with extensive experience in fast-paced environments. Proven track record in improving transaction accuracy, implementing loss prevention strategies, and developing effective policies. General ability in problem-solving skills, attention to detail, and ability to mentor team members to achieve operational excellence.
Overview
14
14
years of professional experience
Work History
HEAD DEPARTMENT OF ACCOUNTING
PT ASURANSI BANGUN ASKRIDA
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Chief Cashier
PT ASURANSI BANGUN ASKRIDA
02.2020 - 12.2023
- Mentored new cashiers, providing guidance and support for their growth and success within the company.
- Collaborated with other departments, creating a cohesive team environment that efficiently addressed customer needs.
- Improved accuracy in transactions, ensuring minimal errors through continuous staff training.
- Implemented loss prevention strategies that reduced instances of theft or fraud within the store.
- Assisted in the development of store policies, contributing to a well-run establishment.
- Enhanced cash handling efficiency by implementing effective cash management systems and procedures.
Cashier
PT ASURANSI BANGUN ASKRIDA
01.2015 - 02.2020
- Welcomed customers (other divisions) and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CREDIT BANKING OFFICER
Maybank
01.2013 - 07.2014
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Increased customer satisfaction by providing timely and accurate banking services.
FRONTLINER
PT BANK RAKYAT INDONESIA (PERSERO), TBK
01.2011 - 02.2013
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Management - Finance
UNIVERSITY OF INDONESIA
DEPOK, INDONESIA11-2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Computer Skills
- Active Listening
Timeline
HEAD DEPARTMENT OF ACCOUNTING
PT ASURANSI BANGUN ASKRIDA
01.2024 - Current
Chief Cashier
PT ASURANSI BANGUN ASKRIDA
02.2020 - 12.2023
Cashier
PT ASURANSI BANGUN ASKRIDA
01.2015 - 02.2020
CREDIT BANKING OFFICER
Maybank
01.2013 - 07.2014
FRONTLINER
PT BANK RAKYAT INDONESIA (PERSERO), TBK
01.2011 - 02.2013
Bachelor of Management - Finance
UNIVERSITY OF INDONESIA
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