Ade Suharyani Putri
Secretary Supervisor
Tangerang,BT
Summary
A professional Secretary Supervisor for an international hospital in Jakarta, Indonesia with a positive attitude, attentive and committed to hard work. With strong interpersonal skills, demonstrated through the ability to socialize and collaborate effectively with various individuals. More than 6 years experiences in hospitality area with focus on delivering exceptional customer services to ensure customer satisfaction. Seeking to leverage my expertise in customer service to deliver outstanding experiences and enliven my passion for travel by growing as a part of the airline's team.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Secretary Supervisor
Mandaya Royal Hospital Puri
03.2020 - Current
- Provide high-level administrative support and assistance to Owner and Executive Directors
- Coordinate activities by organizing work assignments, setting priorities, and directing work of subordinate employees
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
Customer Relation & Personal Assistant to Owner
Kesato&Co
01.2017 - 01.2020
- Work closely with other departments, such as marketing and product development, to ensure that customers are satisfied with company's products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
Customer Service
The British Institute
01.2015 - 01.2017
- Ensure that customer inquiries are handled promptly and efficiently
- Resolve customer complaints in satisfactory manner.
- Answered customers' questions and providing exceptional customer service.
- Provided exceptional customer service and addressed customer inquiries.
Customer Service Representatives
Ambarrukmo Plaza
01.2013 - 01.2015
- Created and maintained detailed database to develop promotional sales.
- Provide assistance to customers who have questions or concerns about company's products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Public Relations
17 Agustus 1945 University
Surabaya, Indonesia 08.2009 - 09.2024
Skills
Exceptional customer service
Attention to detail and problem-solving abilities
Time management and ability to work in dynamic environments
Excellent external & internal communication
Exceptional customer service
Timeline
Secretary Supervisor
Mandaya Royal Hospital Puri
03.2020 - Current
Customer Relation & Personal Assistant to Owner
Kesato&Co
01.2017 - 01.2020
Customer Service
The British Institute
01.2015 - 01.2017
Customer Service Representatives
Ambarrukmo Plaza
01.2013 - 01.2015
Bachelor of Science - Public Relations
17 Agustus 1945 University
08.2009 - 09.2024
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