ADI HARMOZEN
Sales Engineer Manager
Tangerang
Summary
Dynamic Sales Engineer Manager with a proven track record at PT Vision Teknik, enhancing sales revenue through strategic relationship building and technical troubleshooting. Excelled in delivering compelling product demonstrations and customized sales proposals, demonstrating exceptional presentation and communication skills. Achieved significant client satisfaction and operational improvements, showcasing a unique blend of technical and interpersonal prowess. Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
13
13
years of professional experience
Work History
Sales Engineer Manager
PT Vision Teknik
03.2019 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Analyzed market trends, competitor performance and product strengths.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Service Manager
PT Vision Teknik
04.2014 - 02.2019
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Engineer
PT Jotam Industri Supplier
06.2013 - 03.2014
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of Instrument product.
Associate Engineer
PT Philips Industries - Batam
05.2011 - 03.2013
- Reduced downtime with proactive troubleshooting of equipment issues and prompt resolution of problems.
- Enhanced product reliability through thorough testing, quality control measures, and regular preventive maintenance.
- Improved system efficiency by optimizing designs and implementing innovative engineering solutions (Kaizen).
Education
Bachelor of Science - Instrument And Electronic Technology
Universitas Negeri Padang
West Sumatera 04.2001 -
Skills
Relationship Building
Sales closing
Customer Support
Organization skills
Technical Troubleshooting
Product Demonstration
Sales Proposals
Presentation Skills
Communication Skills
Timeline
Sales Engineer Manager
PT Vision Teknik
03.2019 - Current
Service Manager
PT Vision Teknik
04.2014 - 02.2019
Service Engineer
PT Jotam Industri Supplier
06.2013 - 03.2014
Associate Engineer
PT Philips Industries - Batam
05.2011 - 03.2013
Bachelor of Science - Instrument And Electronic Technology
Universitas Negeri Padang
04.2001 -
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