Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Languages
Timeline
Generic

Aditya Adiprabowo

Ciputat Timur

Summary

Accomplished professional with ten years of experience in banking, technology, and financial technology sectors. Expertise in building strategic relationships and resolving complex issues to drive customer-centric solutions. Proven ability to leverage teamwork and business relationship skills to achieve organizational goals. Seeking opportunities in Customer Success or Account Management to contribute to organizational success and personal growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Success Lead

Flip
10.2023 - Current
  • Drove revenue growth by minimizing client churn through effective relationship management.
  • Acted as main point of contact for resolving issues and delivering business solutions.
  • Engaged cross-departmentally to improve customer service initiatives.
  • Managed contract renewal processes and ensured accurate KYB documentation collection.
  • Performed ongoing performance evaluations to cultivate strong client partnerships.

Operations & Key Account Manager

wagely
03.2022 - 06.2023
  • Streamlined registration and activation conversion for employee pool.
  • Served as primary contact for existing client portfolios.
  • Coordinated preparation and on-site activation during new client launches.
  • Developed onboarding materials and delivered presentations to new clients.
  • Refined standing instruction processes to enhance operational efficiency.
  • Conducted regular performance reviews and fostered strong client relationships.

Account Manager

PT. DCI Indonesia
07.2019 - 03.2022
  • Acquired new potential customers through strategic outreach initiatives.
  • Served as primary point of contact for existing client portfolios, ensuring satisfaction.
  • Oversaw onboarding processes to facilitate smooth transitions for new clients.
  • Developed and presented tailored solutions to meet potential client needs.
  • Collaborated with multiple departments to enhance customer engagement strategies.

Tenant Manager

PT. Investama Propertindo
04.2016 - 08.2017
  • Fulfilled tenant requests to ensure satisfaction and retention.
  • Mediated communications between clients and property management for effective resolution of issues.
  • Served as primary contact for prospective clients and tenants, facilitating inquiries.

Citibusiness Associate

Citibank
11.2014 - 04.2016
  • Renewed credit facilities for multiple clients to enhance financial services.
  • Managed client portfolios to ensure optimal asset performance.
  • Solicited new-to-bank potential clients to expand customer base.
  • Conducted visits for cross-selling opportunities with existing customers.
  • Assisted with daily customer transactions to maintain service efficiency.

Education

Master Of Science -

Cardiff University

Bachelor of Business Management -

University of Queensland

Sarjana Ekonomi -

Universitas Indonesia

Skills

  • Microsoft Office Suite
  • Adobe Photoshop
  • CRM tools
  • Negotiation skills
  • Project management
  • After-sales support
  • Cross-selling and up-selling
  • Business relationship management

Certification

  • EXIN EPI Certified Data Centre Professional, Credential ID 6424160, 20827612
  • Payment System Competency-Based Training for Supervisor Level Nonbank Funds Transfer Providers, Certificate SP-01-05-17032025-LPKAWI-00000127

Additional Experience

  • Marketing Intern, PT Nestlé Indofood Citarasa Indonesia, December 2013 – February 2014

Languages

Indonesian
First Language
English
Proficient (C2)
C2
Japanese
Beginner (A1)
A1

Timeline

Customer Success Lead

Flip
10.2023 - Current

Operations & Key Account Manager

wagely
03.2022 - 06.2023

Account Manager

PT. DCI Indonesia
07.2019 - 03.2022

Tenant Manager

PT. Investama Propertindo
04.2016 - 08.2017

Citibusiness Associate

Citibank
11.2014 - 04.2016

Master Of Science -

Cardiff University

Bachelor of Business Management -

University of Queensland

Sarjana Ekonomi -

Universitas Indonesia

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Aditya Adiprabowo