Aditya Rahman Hasibuan
IT Support Analyst
Jakarta Selatan
Summary
Experienced IT Support Analyst with over a decade of expertise in customer support, technical support, and system engineering. Strong communication, leadership, and problem-solving abilities. Proficient in IT service management (ITIL), troubleshooting, asset management, and collaborative technology platforms such as Microsoft Teams Townhall and Microsoft PowerApps. Skilled in computer hardware, operating systems, servers, LAN networking, CCTV, and access control installation.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
IT Support Analyst
Dentsu International Indonesia
01.2018 - 01.2025
- My job as IT support is to prepare devices (Windows and macOS) for every new joiner, troubleshooting issue hardware and software computers, replace laptops that are more than 4 years old. Outside of my daily activities, I also support internal townhall events using Teams Townhall,carry out asset disposal, help the infrastructure team to upgrade and replace switches, servers, and access points, contact vendors if any issue regarding technology facility, and also learn and create automation using PowerApps to digitalize internal documentation. By implementing ITIL v4 for IT Service Management, make it easier for me to handle tickets and collaborate with helpdesk, L1, L2, and also communicate to users.
Technical Support
Cybersama Technology
01.2017 - 01.2018
- As a Presales and Technical Support, I am directly involved in the core business of the company. My job is to determine specifications and purchase computer or laptop parts ordered by customers, assemble PCs including installing operating systems and software, install and repair CCTV and access control for customers, monitor asset stock, make warranty claims to vendors if there are damaged units.
System Engineer
Altair Rapid Teknologi
01.2015 - 01.2016
- While I was still in college I got an opportunity to learned about the world of IT projects such as determining specifications, coordinating with vendors, managing project progress and making offers for new projects, and looking new solutions to offer to customers
Customer Service Supervisor
5758 Pulsa
01.2011 - 01.2015
- I worked here for two period which is 2011-2013 and 2013-2014, I have responsibility to collaborate with teammates to keep transaction run smoothly and to troubleshoot customer’s issue whether on chat support or on call support, by receiving call and communicate to customer, I can improve my communication skill. Apart from that, I am also responsible for carrying out routine maintenance every week to keep the server computer in prime condition, and also doing stock opname once a year.
Warehouse Staff
Lotte Mart Indonesia
01.2013 - 01.2014
- I worked here in three divisions, which is good receiving, dry food staff and non-food staff. my daily basis is to receive retail product from vendor, arranging and tidying up goods both in the warehouse and in the shop.
Education
Bachelor’s Degree - Computer Science
Universitas Indraprasta PGRI
01.2014 - 01.2018
Skills
Hardware
Troubleshooting
Programming
Networking
Service Management
Leadership
Collaboration
Communication
Analysis
Certification
ITIL Foundation (IT Service Management)
Timeline
IT Support Analyst
Dentsu International Indonesia
01.2018 - 01.2025
Technical Support
Cybersama Technology
01.2017 - 01.2018
System Engineer
Altair Rapid Teknologi
01.2015 - 01.2016
Bachelor’s Degree - Computer Science
Universitas Indraprasta PGRI
01.2014 - 01.2018
Warehouse Staff
Lotte Mart Indonesia
01.2013 - 01.2014
Customer Service Supervisor
5758 Pulsa
01.2011 - 01.2015