Dynamic professional with a solid background in communication and customer relationship management. Proven leadership and strategic planning abilities drive product development and meet business goals. Recognized as Best Employee in subdirectorate for 2023, showcasing commitment to innovation and organizational success.
Collaborated with BCG and McKinsey teams on Smart Aggression project to regain market share.
Contributed to product innovation initiatives aimed at enhancing competitive positioning.
Created segmented product offerings to effectively manage HVC customers.
Organised HVC gatherings to reward customer loyalty and engagement.
Participated in 4G project initiatives to enhance service delivery.
Managed Telkomsel Legacy Product portfolio, focusing on Voice and SMS nationwide.
Developed design campaigns targeting segmented customers for enhanced retention.
Created campaign templates to streamline marketing efforts.
Designed products specifically for targeted campaigns to maximise engagement.
Best Employee in 2023