Adji Prasatria
Duty Manager
Jakarta,DKI Jakarta
Summary
I am seeking a challenging career opportunity in the hospitality industry, where I can leverage my extensive experience to contribute to the company's goals and continue to develop my professional skills.
I have extensive experience in hospitality and leadership, and I am fluent in English both verbally and in writing. Proficient in the use of Microsoft Office, Outlook, and the Internet. I have a pleasant personality and strong interpersonal skills. This person is known for their strong work ethic, loyalty, and dedication to their profession.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Duty Manager
Holiday Inn Express Jakarta International Expo Kemayoran
05.2024 - Current
- Participate in assisting management to prepare requirements and data for quality audits, especially for the front office department.
- I served as the Head of Department (HOD) during the period in which the position of Front Office Manager was vacant. My responsibilities included leading the morning briefing and coordinating the front office operations.
- In charge as Night Manager Duty
- Responsible for the front Office operational, management, supervision and overall performance of the Guest Service section and ensure maximum guest satisfaction.
- Handling IHG VIP Member, Assign VIP room and Handling check in and do monitor during VIP guest stay and make sure there is no complaint upon check out and make sure guest satisfaction.
- Update the LPU (Loyalty Pending Update) every daily Duty, To ensure that all members who actually earn loyalty points
Front Office Supervisor
Oakwood Suites La Maison Jakarta
03.2022 - 05.2024
- To be responsible for the front Office operational, management, supervision and overall performance of the Customer Service section and ensure maximum guest satisfaction.
- In charge on Weekend section to manage and controlling the OTA and Channel Manager (SynXis Platform System) and double check all the reservation and make sure already created in system.
- In charge on Weekend section to back up the Front Office Manager duties (Make sure all the operational running well, Handling Guest Complaint and problem solving, Handling Online guest survey and reply comment in Power Pro System)
- Handling VIP Expected Arrival, (Double check all the VIP guest request and coordinate with related department and make sure the request already setup in the room, Double check the room condition and make sure the room are good).
- To manage the overall operations of the Customer Service section, and supervise associates in their daily duties and responsibilities.
- Conduct daily Audits of Customer Service Associate’s appearance, Grooming and hygiene.
- Conduct monthly checking for all the long stay guest bills and invoicing.
Reservation Backup
Oakwood Suites La Maison Jakarta
01.2024 - 04.2024
- Prepare reports for GM at the time of meeting with Owner every first and end of the month.
- Update all inquiry daily reservation (check all email reservation on daily basis and update into PMS.
- Update Room Availability /Inventory on PMS & Chanel manager (SynXis system).
- Update Rate Loading on booking engine (SynXis system and PMS).
- Update Daily revenue for the month.
- Update possibility Extend long stay guest.
- Handling Fournova system to keep the Fornouva score above 75 score.
- Follow up payment request to OTA (Expedia) every end of the month.
- Checking the OTA (Expedia) Compensation Invoice every end of the month.
- Checking the OTA (Booking.com) Commotion every end of the month.
Front Office Leader
Oakwood Suites La Maison Jakarta
12.2021 - 03.2022
- To manage and check all daily duty of the Customer Service section.
- In charge as lobby duties to manage the Online survey comment during check out time with asking the guest how was the stay.
- Supervise the Customer Service section and make sure all the daily job desk every shift is completed.
- Double check the report of Customer Service task by Excel before send the report by email to the Front Office Manager.
- Check today’s Expected arrival if any guest request and follow up to the related department.
- Controlling the Customer Service Associate’s appearance and Grooming make sure the grooming good and neat.
- Monitor the front desk area clean and tidy.
Customer Service Relation
Oakwood Suites La Maison Jakarta
12.2017 - 12.2021
- Welcomes and greets residents (by name if known) always in a warm and friendly manner.
- Conducts resident’s Check-In & Check-Out in an accurate, efficient and friendly manner.
- Ensures that all resident’s registry information is complete and handled with privacy and confidentiality.
- Issues keys based on strict established procedures.
- Familiarizes with all information regarding the property’s facilities, Services, operating hours, special promotions and events at all times.
- Knows by heart all apartment types, availability, location, features and their respective rates.
- Coordinates properly with Housekeeping regarding room status (check-in, check-out and other special instructions for the tenants).
- Knows by heart all emergency and safety procedures, and to properly act based on them when the situation arises.
- Reports to Management all residents’ feedback, complaints or unusual incidents experienced.
- Maintains the cleanliness and neatness of all work related areas, utilizing free time cleaning and tidying up.
- Handling incoming call from external as Telephone operator.
- Creating reservation as reservation agent.
- Receipting if any delivery package or Go-food for the guest and deliver to the room by the Security.
- Handling Transportation request (Taxi).
Front Desk Agent & Night Audit
Yasmin Hotel Karawaci Tanggerang
03.2017 - 12.2017
- Handling Check in and check out.
- Handling Group Check in Process.
- Posting Payment Cash, Credit Card, Visa Card & Bank Transfer.
- Posting Laundry Bill.
- Preparing the expected arrival room Keys.
- Room Blocking.
- Create new Reservation.
- Check all the Credit Card Transaction before Running Night Audit.
- Running night Audit system.
Education
International Development Academy -
IDeA Indonesia
01.2016 - 01.2017
Senior High School - undefined
Muhammadyah 1 Kalirejo
01.2013 - 01.2015
Skills
Relationship building
Time management
Team supervision
Operations management
Shift scheduling
Customer service
HeartBeat Medallia Reporting
Oracle system (Suite8 & Realta)
VHP System
TrustYou & Power Pro guest Review System
Chanel Manager (Travelklick & SynXis Platform)
Microsoft Office
Outlook
Certification
Certificate of five-star employee award, 01/01/24, Oakwood Suites La Maison Jakarta
Height Cm
180
Personal Information
- Age: 27
- Hobbies: Sport, Traveling
- Date of Birth: 08/14/98
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
- Religion: Moslem
Weight Kg
65Kg
Hobby
Traveling to visit tourist attractions
Playing Badminton
Motorcycle Touring
Timeline
Duty Manager
Holiday Inn Express Jakarta International Expo Kemayoran
05.2024 - Current
Reservation Backup
Oakwood Suites La Maison Jakarta
01.2024 - 04.2024
Front Office Supervisor
Oakwood Suites La Maison Jakarta
03.2022 - 05.2024
Front Office Leader
Oakwood Suites La Maison Jakarta
12.2021 - 03.2022
Customer Service Relation
Oakwood Suites La Maison Jakarta
12.2017 - 12.2021
Front Desk Agent & Night Audit
Yasmin Hotel Karawaci Tanggerang
03.2017 - 12.2017
International Development Academy -
IDeA Indonesia
01.2016 - 01.2017
Senior High School - undefined
Muhammadyah 1 Kalirejo
01.2013 - 01.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)