Adnando Sebastian
Network Engineer
Abadi Street, Neighbourhood 003/Hamlet 04, Number 161
Summary
Able to interact professionally between internal divisions and customers to handle disturbance networking and operate on the network with experience in hardware and software also adept at monitoring performance.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
10
10
Certifications
Work History
Lead Network Operations Centre Engineer
Aplikanusa Lintasarta
Jakarta, Jakarta
05.2024 - Current
- Mentoring and guiding NOC Analyst for finished issues of customer
- Mentoring and guiding NOC Analyst for finished issues of customer
- Act to resolved critical customer category and escalation level to top management
- Assistance of tier 3 and junior manager for analyst, improvement, and evaluation network of customer
- Provided complete end-to-end engineering to re-route path of customer network solutions if get impact mass-outage
- Troubleshot complex multi-vendor network service provider issues
- Managed, tracked, and coordinated problem resolution and escalation processes
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
- Collaborated with vendors and other operations team to identify best options for optimizing network performance
- Evaluation of team NOC analyst also improvement to fix system management of NOC analyst to ease performance in future
- Meeting monthly with top management team for determine key performance indicator for NOC analyst team and explaining to management performance individual of NOC analyst
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
Network Operations Center Analyst
Aplikanusa Lintasarta Ltd.
Jakarta, Jakarta
6 2023 - 05.2024
- Act as first tier in alert response and incident
- Resolution
- Employ production Monitoring tools to ensure
- That all system and applications are running
- And available
- Collaborate with other operations teams to
- Carry out regular system, applications, and
- Hardware tasks
- Activates/deactivates network lines according
- To established schedules
- Troubleshoot tier 1-2 related issues of client
- Outages
- Identify, triage, and escalate network related
- Events
- Ability to perform (advance level)
- Configuration, testing, and troubleshooting of ip
- Network infrastructure
- Act upon network management request for
- Remote network changes
- Respond to phone, email, and chat inquiries
- From customers and assisting either through
- Initial troubleshooting, creating trouble tickets.
- Mentoring tier 1 technicians with
- Coordinates effort to identify root cause and
IT Infrastructure Specialist
Trans Retail Indonesia Ltd.
Jakarta, Jakarta
04.2023 - 06.2023
- Analyzed and maintained system and application performance
- Demonstrated thorough knowledge of network repair scheduling, planning and logistics
- Restructured old application processes to improve performance and integrity
- Installed and configured all network of company
- Analyzed network traffic and performance metrics to optimize system performance
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Diagnosed and resolved hardware and software issues
- Developed and documented network policies, procedures and standards
- Designed and evaluated WAN and LAN connectivity technologies
- Implemented and maintained virtual private networks
- Monitored networks and network devices to resolve technical problems quickly
- Supported IT operations for corporate headquarters and nationwide locations
- Coordination with 3rd party do maintenance all of issues on Layer 2 and provisioning network head office & remote
Network Operations Center Associate
Alto Network Ltd.
Jakarta, Jakarta
11.2022 - 03.2023
- Monitoring proactive all server and network performance of system service payment member/client with PRTG application
- Creating, monitoring, updating, closing ticket trouble and task
- Coordination with internal team and 3rd party to report alert critical server and network
- Executing routing, policy, and ssl vpn from requester (internal/external team)
- Diagnosed and executed resolution for network and server issues
- Worked well in team setting, providing support and guidance
- Reporting performance several important server routine every daily, weekly and monthly
Lead Network Operations Centre Engineer
Aplikanusa Lintasarta Ltd.
Jakarta, Jakarta
05.2022 - 10.2022
- Mentoring and guiding NOC Analyst for finished issues of customer
- Act to resolved critical customer category and escalation level to top management
- Assistance of tier 3 and junior manager for analyst, improvement, and evaluation network of customer
- Provided complete end-to-end engineering to re-route path of customer network solutions if get impact mass-outage
- Troubleshot complex multi-vendor network service provider issues
- Managed, tracked, and coordinated problem resolution and escalation processes
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
- Collaborated with vendors and other operations team to identify best options for optimizing network performance
- Evaluation of team NOC analyst also improvement to fix system management of NOC analyst to ease performance in future
- Meeting monthly with top management team for determine key performance indicator for NOC analyst team and explaining to management performance individual of NOC analyst
Network Operations Center Analyst
Aplikanusa Lintasarta Ltd.
Jakarta, Jakarta
04.2019 - 05.2022
- Act as first tier in alert response and incident resolution
- Employ production monitoring tools to ensure that all system and applications are running and available
- Collaborate with other operations teams to carry out regular system, applications, and hardware tasks
- Activates/deactivates network lines according to established schedules
- Troubleshoot tier 1-2 related issues of client outages
- Identify, triage, and escalate network related events
- Ability to perform (advance level) configuration, testing, and troubleshooting of ip network infrastructure
- Act upon network management request for remote network changes
- Respond to phone, email, and chat inquiries from customers and assisting either through initial troubleshooting, creating trouble tickets. reporting status of resolution or elevation of trouble tickets to tier 3 engineer support
- Mentoring tier 1 technicians with troubleshooting of major issues by using NOC monitoring tools
- Coordinates effort to identify root cause and recommend solutions, provide leadership and coordination on projects assigned
Customer Relationship Officer
Aplikanusa Lintasarta Ltd.
Jakarta, Jakarta
12.2018 - 04.2019
- Building and maintaining sustainable also profitable relationships with customer
- Recommended potential product or services to management by collecting customer information
- Analyzing customer needs to increase sales
- Identify and assess customer needs to achieve satisfaction
- Resolve product or service problems by clarifying customer complain
- Determining cause of problem
- Selecting and explaining best solution to solve issue
- Expediting correction or adjustment following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Advise on company information to customer
- Knowing company competitor and strategizing accordingly
- Retain account revenue
Customer Care Team Leader
Aplikanusa Lintasarta Ltd.
Jakarta, Jakarta
06.2017 - 12.2018
- Level escalation of Helpdesk
- Monitoring & guiding all of performance Helpdesk
- Monitoring all of network customer status category critical
- Monitoring and handling tickets trouble customer category critical
- Do evaluation & improvement of innovation Helpdesk
- Make report & service level agreement (SLA) to Manager
- Meeting monthly routine with Manager
Helpdesk Support Engineer
Aplikanusa Lintasarta Ltd.
Jakarta, Jakarta
03.2016 - 06.2017
- Monitoring reports of customer priority (International)
- Creating, monitoring, updating & closing tickets of customer complain
- Guide customer end do troubleshoot on device rented
- Coordination with internal team (Level 2)
- Conference call with customer for evaluation and report monthly
Field Supervisor
Telkom Akses Ltd.
Jakarta, Jakarta
07.2015 - 09.2015
- Visiting in certain areas to offer Indihome products (Sales)
- Installation Network FTTH
- Troubleshooting Network FTTH
- Monitoring vendors do installation Infrastructure Network Fiber Optic
Education
High School Diploma -
Telkom Schools Vocational High School
Daan Mogot Street KM.11 Neighbourhood 01/Hamlet 04 05.2013 - 05.2015
Skills
- Network support
Problem-Solving
Technical Analysis
TCP/IP protocol
Firewalls
MPLS
English
Metro-E
SD-WAN
DWDM
Radio Link
Fiber Optic
Wireless
Switching
Routing
Goal Setting
Professionalism
Interpersonal Communication
Interpersonal Skills
Organizational Skills
Critical Thinking
Analytical Thinking
Analytical Skills
Team Collaboration
Problem Resolution
Continuous Improvement
Self Motivation
Root Cause Analysis
Failure Analysis
Firewall
Accomplishments
- Mitigation Routing BGP and Static
- Reengineering Circuit Network
- Migration Clear Channel To Ethernet
- Creating Interconnection Physical And Configuration
Languages
Indonesian
Native language
English
Upper intermediate
B2
Certification
Introduction Lintasarta Network Device
Singing
I like to sing to express feelings
Interests
Network Engineer
IT Network Infrastructure
IT Network Specialist
Ip Core
Core Network
Network Security
Timeline
Lead Network Operations Centre Engineer
Aplikanusa Lintasarta
05.2024 - Current
IT Infrastructure Specialist
Trans Retail Indonesia Ltd.
04.2023 - 06.2023
NSE 1
02-2023
NSE 2
02-2023
Network Operations Center Associate
Alto Network Ltd.
11.2022 - 03.2023
Lead Network Operations Centre Engineer
Aplikanusa Lintasarta Ltd.
05.2022 - 10.2022
Network Operations Center Analyst
Aplikanusa Lintasarta Ltd.
04.2019 - 05.2022
Customer Relationship Officer
Aplikanusa Lintasarta Ltd.
12.2018 - 04.2019
Introduction Lintasarta Network Device
05-2018
Customer Care Team Leader
Aplikanusa Lintasarta Ltd.
06.2017 - 12.2018
Helpdesk Support Engineer
Aplikanusa Lintasarta Ltd.
03.2016 - 06.2017
Field Supervisor
Telkom Akses Ltd.
07.2015 - 09.2015
Indihome Technician Trainee
06-2015
Certificate Of Competency
05-2015
TOEIC
05-2015
TOEFL
05-2015
Certificate Field Industrial Practice
08-2014
Fiber Optic Instalation Technician
07-2014
CCAN
06-2014
High School Diploma -
Telkom Schools Vocational High School
05.2013 - 05.2015
Network Operations Center Analyst
Aplikanusa Lintasarta Ltd.
6 2023 - 05.2024
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