Adrian Carlo
Technical Support Engineer
Denpasar
Summary
Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in POS systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
7
7
years of professional experience
Work History
Senior Online Tech Support
Abacus POS
01.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Office Associate
PT. Jimat Tirtha Harum (bambu Restaurant)
07.2019 - 11.2021
- Specializing in: Customer service, I.T support, POS setup and maintenance, product procurement, H.R
- Responded to inquiries from callers seeking information.
- Managed smooth processing paperwork to support office productivity.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Handled complex scheduling requests, coordinating staff availability across departments for optimal workload distribution.
- Provided training to new hires, fostering a supportive work environment that encouraged growth and development.
Office Associate
PT. Tirta Segara Boga Citra (La Lucciola Restaurant)
07.2017 - 07.2019
- Specializing in: Customer service, I.T support, POS setup and maintenance, product procurement, H.R
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Managed confidential client information with utmost care, ensuring data privacy and security.
Education
Bachelor of Science - Management Information Systems
STIKOM
Surabaya, Indonesia 04.2001 -
Skills
POS systems
Eftpos systems
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Application installations
Remote Support
Ticket management
Technical Documentation
Debugging
Software Installation
Critical Thinking
Network Administration
Network Operational Enhancements
Training and mentoring
Issue Escalation
Hardware integration
Technical expertise
Remote Diagnostics
Timeline
Senior Online Tech Support
Abacus POS
01.2022 - Current
Office Associate
PT. Jimat Tirtha Harum (bambu Restaurant)
07.2019 - 11.2021
Office Associate
PT. Tirta Segara Boga Citra (La Lucciola Restaurant)
07.2017 - 07.2019
Bachelor of Science - Management Information Systems
STIKOM
04.2001 -