Adrian Pratama Afrianto
Service And Sales Team Manager
Kota Tangerang Selatan
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Professional with strong background in customer interactions and service solutions. Highly skilled in Customer Experience Digital Banking, Property Sales Expert and Franchise Food and Beverage manager. ensuring customer satisfaction and loyalty, effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Account Executive Team Leader - Food and Beverage
PT Indomakmur Jaya Sukses
09.2025 - Current
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in Food and Beverage Franchise industries.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully opening 5 branch Warteg Kharisma Bahari Jakarta (Bintaro, Mega Kuningan Gading Serpong, Karawaci) and 1 Jakabaring Palembang, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Property Consultant Team Leader
PT Hocky Anwa Lestari
12.2024 - 10.2025
- Provided expert advice on property acquisitions, Consistently closing 4–6 units per month with monthly sales value ranging from IDR 8–10 billion, totaling up to 44 units annually.
- Mentored 7 team members, sharing industry knowledge and best practices for their professional development and overall team success.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Coordinated open houses and private showings, showcasing properties in their best light to attract potential buyers.
Service Team Manager
PT Bank SMBC Indonesia Tbk
11.2016 - 07.2024
- Lead and supervise 12 team members of Service Point in Jenius Head Office and Jakarta-Tangerang Branch, responsible in ensuring that complaint cases/inquiries are thoroughly analyzed, coordinated to the right stakeholders, and resolved within SLA.
- Initiate improvement ideas to enhance customer experience through both internal analyses arising from the need to solve problems and direct feedback from customers (look and feel, security, etc).
- Developing forecasts, business plan by finding out what drives customers needs and analyzed these insights to develop or improve a product/services.
- New branch opening: in charge of new branch opening Jenius Makassar Sulawesi Selatan (2019), responsibilities ranging from recruitment, training, to procurement. Successfully trained collaborate with Area manager, Branch manager, Team Leader Sales and Service point staffs to be deployed and ensured all operational requirements adhered to Head Office's standard.
- Initiated one-device policy idea to enhance security of Jenius apps.
- Identified fraud practices conducted by external parties and initiated mitigation plan to solve the issues.
- Collaborated with cross-functional teams to identify areas for improvement in the overall customer experience.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
Education
Master of Science - Communications
University Of Indonesia
Jakarta, Indonesia 04.2001 -
Bachelor of Arts - Management
Binus University
Jakarta, Indonesia 04.2001 -
Skills
Customer Experience
Strategic planning
Database management
Business development
Customer relationship management
Team collaboration
Timeline
Account Executive Team Leader - Food and Beverage
PT Indomakmur Jaya Sukses
09.2025 - Current
Property Consultant Team Leader
PT Hocky Anwa Lestari
12.2024 - 10.2025
Service Team Manager
PT Bank SMBC Indonesia Tbk
11.2016 - 07.2024
Master of Science - Communications
University Of Indonesia
04.2001 -
Bachelor of Arts - Management
Binus University
04.2001 -