ADRIAN QUEK
SINGAPORE
Summary
Dynamic Automotive Sales and Operations Leader with over a decade of expertise in B2B commercial vehicle sales, vehicle leasing, and fleet management. Proven track record of driving high take-up rates, managing multimillion-dollar motor insurance portfolios, and enhancing operational efficiency through effective standard operating procedures. Skilled in cultivating strong customer relationships, optimizing sales performance, and leading cross-functional teams to meet and exceed business objectives. Recognized for strategic planning, adaptability, and exceptional communication skills, with a strong focus on team collaboration and revenue growth.
Overview
2
2
Languages
1
1
Certificate
19
19
years of professional experience
Work History
Manager
SG MOTOR LINK PTE LTD
01-1901
11.2020 - Current
Head of Department, Insurance
ABS BUS PTE LTD
Singapore
09.2017 - 07.2020
- Led team of 3 insurance personnel, enhancing daily operations and team performance.
- Managed a team of 3 insurance personnel, overseeing daily operations and performance.
- Oversaw approximately 100 renewal and new business cases monthly, ensuring timely follow-up and customer satisfaction.
- Managed 100 renewal and new business cases monthly, ensuring timely follow-up and high customer satisfaction.
- Identified new business opportunities, fostering stronger client relationships.
- (SG MOTOR TRADER PTE LTD)
Director of Operations
ABS LEASING SERVICES PTE LTD
Singapore
11.2018 - 05.2020
- Directed operations for a fleet of 100+ commercial vehicles, optimizing service delivery and efficiency.
- Achieved and sustained a take-up rate of 85%+, maximizing fleet utilization and revenue generation.
- Developed and implemented marketing strategies and advertising campaigns that increased lead generation.
- Oversaw website design, development, and digital presence to enhance customer engagement.
Principal Sales & Procurement (Broker)
SG MOTOR TRADER PTE LTD
Singapore
11.2015 - 09.2017
- Developed new sales avenues and procurement opportunities, increasing market reach.
- Managed cost-related decisions, controlling repair costs and managing pre-purchase budgets.
- Analyzed market trends to provide strategic advice on vehicle pricing and inventory management.
- Developed strong relationships with clients, enhancing customer loyalty and repeat business.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms with clients to facilitate seamless transactions.
Operation Manager
SG LEASING PTE LTD
Singapore
11.2015 - 05.2017
- Boosted rental take-up rates by 15% through implementing targeted marketing strategies and enhancing customer engagement initiatives.
- Oversaw operational planning and budgeting while streamlining workflow processes for improved efficiency.
- Directed digital marketing campaigns that increased website traffic and enhanced lead conversion rates.
- Streamlined leasing processes, resulting in improved turnaround times for customer requests.
Principal Sales (Broker)
ABWIN TRADING PTE LTD
Singapore
10.2013 - 10.2015
- Promoted automotive products and services to B2B and B2C clients, enhancing brand visibility and client engagement.
- Executed sales strategies and tailored solutions to meet client needs.
- Managed relationships with key decision-makers and prospects, fostering trust and driving sales opportunities.
- Generated leads through targeted marketing tools and strategic sales outreach, contributing to sales pipeline growth.
- Trained and mentored junior sales executives.
- Awarded Quarterly Top Sales Award for outstanding performance.
Senior Sales Executive
ABWIN TRADING PTE LTD
Singapore
07.2007 - 10.2013
- Championed proactive promotion and communication of company's products and services to drive sales performance.
- Analyzed client needs and aligned sales strategy execution with targeted support to maximize service efficiency and effectiveness.
- Achieved strong client loyalty through effective relationship management and strategic engagement with key decision-makers. Enhanced partnership opportunities by nurturing personal relationships with high-value clients and prospects.
Education
Bachelor of Science - Business
Singapore Institute of Management (SUSS)
SINGAPORE12-2013
Skills
- B2B automotive sales
- Fleet management
- Automotive Marketing Strategy
- SOP development
- Customer Relationship Management
- Operations management
- Budgeting & Cost Control
- Task delegation
- Team building
- Team leadership
- Customer service
- Decision-making
- Time management
- Insurance policy knowledge
Certification
Insurance Certifications
- Certificate in General Insurance (BCP, PGI & ComGI)
- Health Insurance (HI)
Driving & Vocational Licenses
- Class 4 Driving Licence
- Bus Vocational Licence (LTA)
EV/Hybrid Certifications (IMI)
- L1 Electric/Hybrid Vehicle Awareness
- L2 Hazard Management for Emergency & Recovery Personnel
- L3 Electric/Hybrid Vehicle System Repair & Replacement
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager
SG MOTOR LINK PTE LTD
11.2020 - Current
Director of Operations
ABS LEASING SERVICES PTE LTD
11.2018 - 05.2020
Head of Department, Insurance
ABS BUS PTE LTD
09.2017 - 07.2020
Principal Sales & Procurement (Broker)
SG MOTOR TRADER PTE LTD
11.2015 - 09.2017
Operation Manager
SG LEASING PTE LTD
11.2015 - 05.2017
Principal Sales (Broker)
ABWIN TRADING PTE LTD
10.2013 - 10.2015
Senior Sales Executive
ABWIN TRADING PTE LTD
07.2007 - 10.2013
Bachelor of Science - Business
Singapore Institute of Management (SUSS)
Personal Values
- Continuous learning
- Integrity in customer relationships
- Humility and teamwork
- Commitment to improvement
ADDITIONAL INFORMATION
- Strong stakeholder management across automotive, insurance, and fleet operations.
- Experienced in digital marketing, website management, and customer acquisition.
- Proven leadership in both sales and operations environments.
Personal Values
- Continuous learning
- Integrity in customer relationships
- Humility and teamwork
- Commitment to improvement