Adrian Susanto
Senior Application Support Engineer | Third Party Integrations
Kota Bekasi
Summary
Adaptable and resourceful with passion for problem-solving and technical troubleshooting with deep understanding in payment and virtual account system. Possesses comprehensive knowledge in application support and development methodologies, and adept in SQL and system monitoring tools. Committed to optimizing application performance, automating repetitive process, and enhancing user satisfaction through efficient issue resolution.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Application Support Engineer
PT Bank Mandiri (Persero) Tbk.
07.2022 - Current
- Increased system stability by monitoring application performance metrics and addressing potential issues before they impacted end-users.
- Reduced 60% of end-users daily complaints for bill payment feature in 2024 by implementing automated failed transaction correction process, and automated circuit breaker for third party systems.
- Resolved incidents in a timely manner, conducted RCA, and collaborated with cross-functional teams to deploy fix for the issue.
- Maintained technology stacks by reviewing and updating applications using technologies that are reaching their end-of-life.
- Collaborated with cross-functional teams as a technical subject matter expert in deploying new features and improving existing applications.
Software Engineer
PT Bank Mandiri (Persero) Tbk.
07.2018 - 07.2022
- Integrated multiple payment channels with bank's centralized bill payment system using webMethods ESB.
- Integrated multiple third parties' systems with bank's centralized bill payment system in a scalable and maintainable way.
- Developed API-based Virtual Account management platform using webMethods ESB.
- Improved application performance by performing load testing and analyzing bottlenecks in codes and configurations.
- Designed database and housekeeping mechanism for Virtual Account management platform application.
Education
Bachelor of Engineering - Electrical Engineering
Institut Teknologi Bandung
Kota Bandung 08.2014 - 07.2018
Skills
Application Development
undefinedTimeline
Senior Application Support Engineer
PT Bank Mandiri (Persero) Tbk.
07.2022 - Current
Software Engineer
PT Bank Mandiri (Persero) Tbk.
07.2018 - 07.2022
Bachelor of Engineering - Electrical Engineering
Institut Teknologi Bandung
08.2014 - 07.2018
Languages
Indonesian
Native language
English
Proficient
C2
Training
- Introduction to Cloud Computing, IBM Cloud Network, 2022
- Elasticsearch Masterclass with Logstash and Kibana, Global Edu International, 2021
- Elasticsearch Essential Training, LinkedIn Learning, 2020
- Learning the Elastic Stack, LinkedIn Learning, 2020
- SoftwareAG Graduate Program, SoftwareAG, 2018
- Bank Mandiri IT School Level 1, Binus University, 2018
- Officer Development Program, Bank Mandiri (Persero) Tbk., 2018
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