Adrienne McHawes
Chubbuck
Summary
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Chartwells
10.2018 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Upsold specialty items with beverages, increasing store sales.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Developed employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Completed physical inventory counts weekly.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Professional
H&R Block
12.2018 - 04.2020
- Handle calls from existing and new clients regarding a variety of requests.
- Preformed point-of-sales transactions.
- Managed customer records and updated for accuracy.
- Provide support and offer information, as needed, to keep customers satisfied and retain business.
- Filled documents properly.
- Assisted clients in filling out proper documents.
- Scheduled and confirmed appointments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
Education
High School -
Pocatello High School
01-2008
Skills
- Problem Solving
- Work Task Prioritization
- Reliable and Responsible
- Honest and Ethical
- Staff Training and Development
- Detail-Oriented
- Inventory Control
- Task Delegation
- Adaptable and Flexible
- Relationship Building
- Analytical and Creative Thinking
- Scheduling and timekeeping
Certification
Serve Safe Food Safety, Store Lead (Starbucks), Barista and Barista Trainer (Starbucks)
Timeline
Customer Service Professional
H&R Block
12.2018 - 04.2020
Retail Supervisor
Chartwells
10.2018 - Current
High School -
Pocatello High School