Running
IT Officer
Ministry of National Development Planning
01.2020 - Current
Adwin N. Pamungkas
IT Officer
Jakarta,JK
Timeline
Bachelor of Computer Science - Informatics
Universitas Indraprasta PGRI
09.2016 - 01.2019
Support Engineer
PT. Limawira Wisesa
03.2013 - 12.2019
Associate of Science - Computer Hardware
Politeknik Tugu Jakarta
09.2012 - 02.2015
Work History
IT Officer
Ministry of National Development Planning
01.2020 - Current
- Managed network administration tasks, ensuring seamless connectivity across departments.
- Provided technical support and troubleshooting for hardware and software issues.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
Support Engineer
PT. Limawira Wisesa
03.2013 - 12.2019
- Collaborated with cross-functional teams to troubleshoot complex system problems, enhancing overall service delivery.
- Developed and maintained documentation for troubleshooting procedures, streamlining knowledge sharing among team members.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Configured hardware, devices, and software to set up work stations for employees.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Education
Associate of Science - Computer Hardware
Politeknik Tugu Jakarta
Indonesia 09.2012 - 02.2015
Bachelor of Computer Science - Informatics
Universitas Indraprasta PGRI
Indonesia 09.2016 - 01.2019
Skills
Disaster recovery
Technical support
Hardware troubleshooting
Technical support oversight
Technical troubleshooting
IT service management
Summary
Experienced with network management, system administration, and technical support. Utilizes in-depth knowledge of IT systems to maintain and improve infrastructure performance. Strong understanding of troubleshooting techniques and system optimization, ensuring reliable and efficient IT operations.
Certification
Certified Data Center Professional
ECIH – EC-Council Certified Incident Handler