Ady Saputra
Restaurant Manager
Gg Dadap No 10, Pasar Minggu, Jakarta Selatan,Indonesia
Summary
Proven leader in the hospitality sector, adept at operations management and staff recruitment, significantly enhancing customer engagement at Contra & Pino. Expertise in conflict resolution and team collaboration led to a harmonious workplace and high customer satisfaction. Achievements include streamlining processes for efficiency without compromising service quality.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
Contra & Pino
Jakarta Selatan, Indonesia
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Supervisor of Operations
The Union Group
09.2017 - 05.2023
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Server
Le Quartier
03.2015 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
SMK Kharismawita 2
Jl. Swadaya 2, Jakarta Selatan 07.2010 - 07.2013
Skills
Staff management
Operations management
Customer engagement
Recruitment
Team management
Timeline
Restaurant Manager
Contra & Pino
05.2023 - Current
Supervisor of Operations
The Union Group
09.2017 - 05.2023
Server
Le Quartier
03.2015 - 06.2017
High School Diploma -
SMK Kharismawita 2
07.2010 - 07.2013