Summary
Overview
Work History
Education
Skills
Websites
Awards
Volunteer Experience
Projects
Certification
Timeline
BusinessAnalyst
Adyartika Indrazvari

Adyartika Indrazvari

Customer Service/Front Office Professional ((7% Increment On Guest Satisfaction, 15% On Employee Engagement In Previous Role At Novotel Semarang), Awarded As Best Employee Of The Year Accor Malaysia-Indonesia-Singapore 2014)

Summary

With the 10+ years experience in customer service (hospitality operational) from staff to managerial position, I could offer clients/user-focused results. Responsible and passionate about delivering outstanding quality and service has always been my biggest passion and goal. Offering years of experience in industry with history of recognition for performance (awarded as Best Employee of the Year by Accor Malaysia-Indonesia-Singapore 2014). Proven self driven as well as team player (Enhanced the department Engagement Survey from score 78->93 as Head of Department).

Overview

13
13
years of professional experience
1
1
Certification
3
3
Languages

Work History

Freelance Data and Language Contributor

Freelancer
12.2023 - Current
  • Providing Prompts and Responses for the AI System
  • Language contributor to train AI Chatbot.

Full Time Career Break

03.2020 - 12.2023
  • Full Time Parent taking care of 3 children

Assistant Front Office Manager

Novotel Semarang
01.2019 - 03.2020
  • Representative of Management if any complaints/ needs arise
  • Improved guest satisfaction ratings through improved staff development and training programs
  • Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values
  • Resolved complaints quickly and calmly, seeking positive solutions for optimised guest satisfaction
  • Recruited driven, service-focused individuals to deliver faultless front-of-house hospitality
  • Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays
  • Managed staff rotas efficiently, delivering excellent service levels whilst remaining within staff budget
  • Coordinated fast, accurate clerical work for forms, files and general data entry
  • Recruited new team members for vacancies using online job boards
  • Kept team in compliance with office policies, safety processes and industry requirements
  • Delegated office administration tasks for smooth front-of-house management
  • Completed regular performance reviews and advised employees on potential improvements
  • Established clear procedures for team work, document tracking and data reporting
  • Partnered across departments to set clerical schedules and determine resource requirements for special projects
  • Delivered excellent revenue growth opportunities through upselling, incentive promotion and loyalty scheme recruitment
  • Monitored staff performance levels, providing additional training as needed to aid personal and team development.

Duty Manager

Amarterra Villas Bali Nusa Dua-M Gallery Collection by Accor
01.2016 - 01.2019
  • Responsible for the efficient overall day to day operations whilst on duty
  • As Representative of the Front Office Manager, Duty Manager will be called upon to deal with the guest problems and or complaints
  • The Duty Manager is responsible for receiving and escorting all VIP's and ensuring that they feel comfortable and welcome on the arrival to the hotel
  • The Duty Manager is responsible for the security control of all hotels keys whilst on duty
  • The Duty Manager is to ensure and oversee that the GSA shift procedures/ duties are completed on time and are procedural correct
  • Responsible for assisting in a hands on capacity should the need arise in any outlet or area in the hotel
  • Oversees the daily movement of the guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the hotel
  • Responsible for the entire Front Office operation in absence of the Front Office Manager
  • Maintains close working relationships with other departments and attends any meetings in the absence of the Front Office Manager as required
  • To be ready and responsible when assigned to perform any other duties or job functions as required by Management from time to time.

Front Office Agent/ Supervisor

Ibis Styles Yogyakarta
07.2013 - 06.2016

Guest Relation Officer

Mercure Kuta Beach Bali
09.2011 - 12.2012

Russian Guest Relation Officer

PT Inti Dufree Promosindo (DFS)
11.2010 - 07.2011

Education

Bachelor of Humaniora - Russian Studies

University of Indonesia
Depok, ID

Skills

Customer Service Operational

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Awards

  • Best Employee of the Year Ibis Styles Yogyakarta 2014, Ibis Styles Yogyakarta, 2014
  • Regional Best Employee of the Year Accor Central Java & DIY, Accor Central Java & DIY, 2014
  • Best Employee of the Year Accor Malaysia-Indonesia and Singapore 2014, Accor Malaysia-Indonesia and Singapore, 2014

Volunteer Experience

Kuliah Kerja Nyata UI to Miangas, North Sulawesi, University of Indonesia, 2009, Student Community Service that held by University of Indonesia with cooperation with Ministry of Defence held on Miangas, North Sulawesi.

Projects

OMT Program, Development Program - Prepare Emerging Leader to be Professional Leader, 2017 Cross Exposure, Cross Exposure Program - Development Program, 2016

Certification

C2 English Language Certification by EF

Timeline

C2 English Language Certification by EF

03-2024

Freelance Data and Language Contributor

Freelancer
12.2023 - Current

Full Time Career Break

03.2020 - 12.2023

Assistant Front Office Manager

Novotel Semarang
01.2019 - 03.2020

Duty Manager

Amarterra Villas Bali Nusa Dua-M Gallery Collection by Accor
01.2016 - 01.2019

Front Office Agent/ Supervisor

Ibis Styles Yogyakarta
07.2013 - 06.2016

Guest Relation Officer

Mercure Kuta Beach Bali
09.2011 - 12.2012

Russian Guest Relation Officer

PT Inti Dufree Promosindo (DFS)
11.2010 - 07.2011

Bachelor of Humaniora - Russian Studies

University of Indonesia

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Adyartika IndrazvariCustomer Service/Front Office Professional ((7% Increment On Guest Satisfaction, 15% On Employee Engagement In Previous Role At Novotel Semarang), Awarded As Best Employee Of The Year Accor Malaysia-Indonesia-Singapore 2014)