Adyartika Indrazvari
Customer Service/Front Office Professional ((7% Increment On Guest Satisfaction, 15% On Employee Engagement In Previous Role At Novotel Semarang), Awarded As Best Employee Of The Year Accor Malaysia-Indonesia-Singapore 2014)
Summary
With the 10+ years experience in customer service (hospitality operational) from staff to managerial position, I could offer clients/user-focused results. Responsible and passionate about delivering outstanding quality and service has always been my biggest passion and goal. Offering years of experience in industry with history of recognition for performance (awarded as Best Employee of the Year by Accor Malaysia-Indonesia-Singapore 2014). Proven self driven as well as team player (Enhanced the department Engagement Survey from score 78->93 as Head of Department).
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Freelance Data and Language Contributor
Freelancer
12.2023 - Current
- Providing Prompts and Responses for the AI System
- Language contributor to train AI Chatbot.
Full Time Career Break
03.2020 - 12.2023
- Full Time Parent taking care of 3 children
Assistant Front Office Manager
Novotel Semarang
01.2019 - 03.2020
- Representative of Management if any complaints/ needs arise
- Improved guest satisfaction ratings through improved staff development and training programs
- Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values
- Resolved complaints quickly and calmly, seeking positive solutions for optimised guest satisfaction
- Recruited driven, service-focused individuals to deliver faultless front-of-house hospitality
- Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays
- Managed staff rotas efficiently, delivering excellent service levels whilst remaining within staff budget
- Coordinated fast, accurate clerical work for forms, files and general data entry
- Recruited new team members for vacancies using online job boards
- Kept team in compliance with office policies, safety processes and industry requirements
- Delegated office administration tasks for smooth front-of-house management
- Completed regular performance reviews and advised employees on potential improvements
- Established clear procedures for team work, document tracking and data reporting
- Partnered across departments to set clerical schedules and determine resource requirements for special projects
- Delivered excellent revenue growth opportunities through upselling, incentive promotion and loyalty scheme recruitment
- Monitored staff performance levels, providing additional training as needed to aid personal and team development.
Duty Manager
Amarterra Villas Bali Nusa Dua-M Gallery Collection by Accor
01.2016 - 01.2019
- Responsible for the efficient overall day to day operations whilst on duty
- As Representative of the Front Office Manager, Duty Manager will be called upon to deal with the guest problems and or complaints
- The Duty Manager is responsible for receiving and escorting all VIP's and ensuring that they feel comfortable and welcome on the arrival to the hotel
- The Duty Manager is responsible for the security control of all hotels keys whilst on duty
- The Duty Manager is to ensure and oversee that the GSA shift procedures/ duties are completed on time and are procedural correct
- Responsible for assisting in a hands on capacity should the need arise in any outlet or area in the hotel
- Oversees the daily movement of the guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the hotel
- Responsible for the entire Front Office operation in absence of the Front Office Manager
- Maintains close working relationships with other departments and attends any meetings in the absence of the Front Office Manager as required
- To be ready and responsible when assigned to perform any other duties or job functions as required by Management from time to time.
Front Office Agent/ Supervisor
Ibis Styles Yogyakarta
07.2013 - 06.2016
Guest Relation Officer
Mercure Kuta Beach Bali
09.2011 - 12.2012
Russian Guest Relation Officer
PT Inti Dufree Promosindo (DFS)
11.2010 - 07.2011
Education
Bachelor of Humaniora - Russian Studies
University of Indonesia
Depok, IDSkills
Customer Service Operational
People Management
Problem Solving
CRM Software
Decision-Making
Work Planning and Prioritization
Client collaboration
Zendesk and Email Operation
Awards
- Best Employee of the Year Ibis Styles Yogyakarta 2014, Ibis Styles Yogyakarta, 2014
- Regional Best Employee of the Year Accor Central Java & DIY, Accor Central Java & DIY, 2014
- Best Employee of the Year Accor Malaysia-Indonesia and Singapore 2014, Accor Malaysia-Indonesia and Singapore, 2014
Volunteer Experience
Kuliah Kerja Nyata UI to Miangas, North Sulawesi, University of Indonesia, 2009, Student Community Service that held by University of Indonesia with cooperation with Ministry of Defence held on Miangas, North Sulawesi.
Projects
OMT Program, Development Program - Prepare Emerging Leader to be Professional Leader, 2017 Cross Exposure, Cross Exposure Program - Development Program, 2016
Certification
C2 English Language Certification by EF
Timeline
C2 English Language Certification by EF
03-2024
Freelance Data and Language Contributor
Freelancer
12.2023 - Current
Full Time Career Break
03.2020 - 12.2023
Assistant Front Office Manager
Novotel Semarang
01.2019 - 03.2020
Duty Manager
Amarterra Villas Bali Nusa Dua-M Gallery Collection by Accor
01.2016 - 01.2019
Front Office Agent/ Supervisor
Ibis Styles Yogyakarta
07.2013 - 06.2016
Guest Relation Officer
Mercure Kuta Beach Bali
09.2011 - 12.2012
Russian Guest Relation Officer
PT Inti Dufree Promosindo (DFS)
11.2010 - 07.2011
Bachelor of Humaniora - Russian Studies
University of Indonesia