Afifatunisa Luthfiyah
Business Performance And Interbank Manager
Jakarta
Summary
Adept at process optimization and fostering effective relationships, I significantly enhanced business performance at Hijra Bank. My expertise in workforce performance optimization and customer relations led to increased efficiency and satisfaction. Leveraging documentation and business management skills, I achieved notable financial growth and customer service excellence, embodying a proactive and results-driven approach.
Overview
9
9
years of professional experience
Work History
Business Performance and Interbank Manager
Hijra Bank
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Relationship Manager Funding
Hijra Bank
03.2021 - 11.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Participated in staff meetings to discuss innovative strategies to improve services.
Funding Officer
PT Bank BNI Syariah; PT Bank Syariah Indonesia Tbk
01.2019 - 02.2021
- Coordinated site visits from donors to showcase project successes and reinforce positive relationships between the organization and its funders.
- Facilitated knowledge sharing among team members by organizing workshops on various aspects of the grant life cycle.
- Collaborated with cross-functional teams to gather necessary information for grant applications.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Improved overall funding success rate by developing tailored proposals based on customers requirements and priorities.
Sharia Relationship Officer
PT Bank BNI Syariah
01.2018 - 12.2018
Banking Teller
PT Bank BNI Syariah
01.2016 - 12.2017
Education
Master of Management - Management
Indonesia Banking School
Jakarta 04.2001 -
Bachelor of Fisheries Science - Aquatic Product Technology
IPB University
Bogor, Indonesia 04.2001 -
Skills
Process Optimization Expertise
Workforce Performance Optimization
Customer Relations
Effective Relationship Management
Documentation Expertise
Business Management Expertise
Timeline
Business Performance and Interbank Manager
Hijra Bank
12.2022 - Current
Relationship Manager Funding
Hijra Bank
03.2021 - 11.2022
Funding Officer
PT Bank BNI Syariah; PT Bank Syariah Indonesia Tbk
01.2019 - 02.2021
Sharia Relationship Officer
PT Bank BNI Syariah
01.2018 - 12.2018
Banking Teller
PT Bank BNI Syariah
01.2016 - 12.2017
Master of Management - Management
Indonesia Banking School
04.2001 -
Bachelor of Fisheries Science - Aquatic Product Technology
IPB University
04.2001 -
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